GFI Systems in Edmonton offers their suite of fleet management applications comprising GPS tracking of assets, dispatch and fleet maintenance controls, as well as ELD hardware and applications.
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Prophesy Dispatch
Score 10.0 out of 10
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Prophesy Trucking Dispatch Software supports Fleet Management and is the central solution for managing every part of a growing trucking or truck brokerage operation. Users will never have to enter data twice, as all critical information flows in real time throughout every part of the user's business.
When our client wants to host email onsite, not in the cloud, our go-to is GFI Systems MailEssentials. You can set up allowed or blocked emails based on many parameters. The quarantine feature is easy to manage. Sometimes it "catches" too many emails. Easy to fix, though! GFI Systems LanGuard is so comprehensive that initial scans take forever to run! But it is so comprehensive that it catches *everything*! Not just viruses, and lack of updates--it catches things in the endpoint's registry. And provides the full information on the endpoint in order to identify and fix it. Thanks, guys for great products!
Although we are a small carrier (20 trucks with two people who dispatch during the same hours), Prophesy would be even more powerful with a slightly larger company that has multiple dispatchers that need to share information without being physically together. Multiple-office locations or companies that have employees working remotely would do well with Prophesy.
Appian is excellent for use in both the analysis arena and ongoing operations support. The speed to solution and quality of solution is at the top of the market.
The configurability of the system gives the user the flexibility to address almost any route problem imaginable. Analysts have the ability to recreate the "world" to fit their customer's needs rather than forcing the customer into a predetermined framework.
The installation of the software is flexible and can be structured to fit any work group's format, from a centralized core to a distributed mobile analysis team.
Many issues with the system and I will probably recommend other type of software if the question arises. Because of the investment my company has made, I will use the system for now.
The Support zteam for GFI was with us all the way through, and I believe that they had the best support team of all the products that we use and/or tested.
The technical support individual we normally work with is professional, proficient, effective, responsive, and understandable which are all unusual traits with techincal support individuals.
The two most important features for us when deciding which provider to use were integration with third-party software and ease of scheduling drivers and matching with loads. Prophesy, for the money, excelled in both areas over the other systems we reviewed, some of which are not listed. The professionalism of the sales rep also set a tenor for the company he represents
Appian was best suited for an analysis environment both functionally and from a cost structure standpoint. Other packages are targeting ongoing operations and their cost structures reflect that goal. The purely analytical environment can underestimated in these situations. There is definitely a need for non operation specific analysis tools in the marketplace.
GFI Systems does save us a lot of time and makes it very convenient to manage clients. Remote access usually works well.
For our business GFI Systems is a bit expensive. The total cost is like hiring a full time employee.
It would be nice if the backup function was more robust and better thought out. Until then, we are seeking another service for our client's backup needs.
Improved service to customers by being more aware of ETA's and how they relate to each store's receiving hours.
Reduced transportation costs in dynamic environment where routes are optimized daily using Direct Route.
Better customer service to field by generating e-mail notifications for following day's ETA's, along with notifications when trips are behind schedule.
