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Prophesy Foresaw our Challenges and Handled Them!
May 10, 2022

Prophesy Foresaw our Challenges and Handled Them!

Peter McManus | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Prophesy Dispatch

We use Prophesy as the center of our dispatch operation from scheduling of loads, driver management, load management, and operational accounting functions that ultimately are transferred into our financial system. We have integrated it with our ELD/GPS service package to provide two-way real-time access to load status data.
  • Scheduling of drivers and loads.
  • Integration with third-party applications.
  • Driver management.
  • Equipment management.
  • Operational accounting functions.
  • Reports - the sheer number can overwhelm new users.
  • Fuel report uploads.
  • Mobile communications need a dedicated PC.
  • Increased detention claim success by 70-80%.
  • 100% success rate in meeting resource maintenance target.
  • Decreased receivables by three days.
The two most important features for us when deciding which provider to use were integration with third-party software and ease of scheduling drivers and matching with loads. Prophesy, for the money, excelled in both areas over the other systems we reviewed, some of which are not listed. The professionalism of the sales rep also set a tenor for the company he represents

Do you think Prophesy Dispatch delivers good value for the price?

Yes

Are you happy with Prophesy Dispatch's feature set?

Yes

Did Prophesy Dispatch live up to sales and marketing promises?

Yes

Did implementation of Prophesy Dispatch go as expected?

Yes

Would you buy Prophesy Dispatch again?

Yes

Motive (previously KeepTruckin), QuickBooks Desktop Enterprise
Although we are a small carrier (20 trucks with two people who dispatch during the same hours), Prophesy would be even more powerful with a slightly larger company that has multiple dispatchers that need to share information without being physically together. Multiple-office locations or companies that have employees working remotely would do well with Prophesy.

Prophesy Dispatch Feature Ratings

Prophesy Dispatch Support

The technical support individual we normally work with is professional, proficient, effective, responsive, and understandable which are all unusual traits with techincal support individuals.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, to my knowledge, it was not an option.
Yes - Yes, and yes, they are amazing!
When we were deciding whether to change ELD service providers, which Prophecy is integrated with, the Prophecy Team went to great lenghths to guide us in making what turned out to be a very beneficial decision.