GitGuardian vs. Sprinklr Service

I do think it'll absolutely fit everyone who codes integrates with another platform or services. We all forget that one credentials one in a while, and especially those who managed public repository, it is important to keep an eye on accidentally committed credentials. While I think you don't really needs it for personal project, it's a nice to have, you don't want to waie up to 50k USD of sudden surcharge on resources you don't use.

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Sprinklr Service has always been well-suited for all of the work we do. As it's all social media content, and most require responses or escalations, Sprinklr Service covers all of that. The only time I think we wouldn't need it is if we were working with a much smaller client who didn't need us to have eyes on so many platforms at once.

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• GitGuardian monitors every public or private GitHub commit ( that have GitGuardian installed) and event in real-time for secrets and sensitive data. In a leak scenario it immediately notifies us.
• It uses sophisticated pattern matching techniques to detect credentials that cannot be strictly defined with a distinctive pattern (like unprefixed credentials)
• It covers several API providers, database connection strings, private keys, certificates, usernames and passwords etc
• GitGuardian have high True Positive Rate of around 91% and reduces alert fatigue with smart occurrences regrouping

• Automated routing to appropriate teams
• Automated notifications for certain types of content or posts from certain users
• The reporting options are fantastic.
• We've integrated a chatbot seamlessly with Sprinklr modern care so our team members can pick up a conversation if our bot isn't able to provide an answer.

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• Improved user interface: It would be beneficial to have a more intuitive and user-friendly interface for Internal Monitoring on GitGuardian. This would make it easier for users to quickly access the data they need and understand the results of their scans.
• Automated alerts: It would be helpful to have automated alerts when certain conditions are met, such as when a scan reveals sensitive data or when a new repository is created. This would help users stay informed and take action in a timely manner.
• More detailed reports: Currently, Internal Monitoring reports are limited in terms of the depth of information they provide. It would be useful to have more detailed reports that include additional metrics, such as the number of repositories scanned and the types of sensitive data found.
• Faster scan times: Scan times can be slow at times, making it difficult to stay on top of changes in repositories quickly. It would be beneficial to have faster scan times so that users can take action quickly when needed.

• I find it difficult to dive into analytics for each social post. The reporting tool gives me an overview of the channels but I would love to look at a breakdown of each post performance.
• You currently can't add closed caption subtitles to videos uploaded through Sprinklr so this results in having to revert to the native platform.
• I would love to be able to set up a newsfeed that includes posts from a number of our partner accounts, so I can keep up to date with what they're posting.

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The biggest reason we renewed, and kept up with Sprinklr Modern Care is because it is an active community and there is customer buy-in already. They continue to update and improve the product, but more importantly, the customers are using it. It's easy to switch products when it's not an active component in your daily structure, but switching and migrating the data or providing alternatives becomes difficult when customers have grown accustomed to a specific experience. As long as they continue to improve the available features and the community stays active, renewed use will continue.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I've spent year designing products so I'm a tough judge when it comes to other solutions. It's clear that Sprinklr Modern Care was designed for the average online consumer with a very user friendly interface. They have made improvements to the admin tools to make that area of the product easier to use as well.

No issues with system availability. They manage updates in off-peak hours and I usually don't notice the changes until I log into the system the next day.

Performance is great and is not negatively effecting our processes. We have to make sure it doesn't effect out load times. Not currently seeing any issues with widgets affecting page load times.

I know the Sprinklr conference calls have been helpful, but sometimes submitting a ticket can be a little daunting. In the past, we've included information in screenshots that are then asked for by a member of the support staff. The turnaround time has been between 3 days, which isn't horrible.

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Our customer support team went through in-person training. I am not unable to rate.

Basic setup took me less than 30 minutes. This includes initial configuration, putting in the initial content, and getting the look-and-feel customized. The domain routing took the normal lag time any other website or blogging service. The really important thing was to get the user accounts setup and begin seeding the system with content before a public launch.

I've evaluated quite a few other tools, like git-secrets, Git-leaks, scan, and maybe a few more. They're all great but quite surprisingly none of them detected Github OAuth Secrets for us. A lot of the FOSS tools out there focus on much simpler, generic secrets, which is good in itself but with GitGuardian, it was dead simple from day one. I just connected our Github Account and set up the gg-shield cli and that was all.

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First, we had a social studio which was good in terms of functionalities but slow. After that, we had the chance to use Talkwalker & social bakers which were good tools yet not enough compares to Sprinklr

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• GitGuardian Internal Monitoring has had a positive impact on our overall business objectives. By providing visibility into our code repositories and alerting us to potential security risks, we have been able to identify and mitigate security issues before they become a problem. This has allowed us to focus more on developing our product and less on responding to security incidents. We have also seen an increase in customer confidence in our product as a result of using GitGuardian Internal Monitoring, which has led to increased customer loyalty and retention. Overall, the ROI of using GitGuardian Internal Monitoring has been very positive for our business.
• We have seen an increase in the security of our codebase, as well as an improvement in the speed and accuracy of our code reviews. This has enabled us to quickly identify and address any potential security issues before they become a problem. Additionally, we have seen an increase in our ROI as a result of using GitGuardian Internal Monitoring, as it has allowed us to save time and money by preventing costly security breaches.
• No more.

• Increased employee efficiency: Having a clear, one-stop "shop" where users can leave feedback, ask questions, and find bug fixes or workarounds has saved me (and other community managers at my company) loads of time that was once spent responding to numerous emails on an individual basis.
• Better customer service: Since everyone in the company is alerted of what's being written on our forum, it's easy to spot a high-priority issue, delegate to the person in charge, resolve it, and respond as soon as possible.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info