Likelihood to Recommend Glance is an ideal tool where the customer base is not very technologically savvy. We support farmers, so this demographic is known for being behind on the technological advances of their industry. We are primarily a call center. Glance has helped our new agents be better equipped from day one, which results in their onboarding time being much quicker since they are able to see common issues first-hand
Read full review Google Meet was a perfect video conferencing solution for us during our training sessions. The only problems encountered were due to weak signals, which sometimes required us to turn off our video. All features worked very well in tying together a team across four different time zones. I was very impressed with the tool's performance
Read full review Pros Being able to start a meeting right from your task bar with minimal clicks is key for great customer service. The ability to customize our support domain makes it an easy address to verbally give the customer. Read full review First off, the quality of the call is pretty good, especially when all of us are working remotely. We can easily schedule our meeting in Google Calendar. Sending an invitation link is easy. What makes Google Meet stand out from other video conferencing tools is that we can use it for an unlimited time, even if we use the free account. Read full review Cons We would like more reporting features and more granularity with what we see. We would like to schedule our own reports. We would like more control over the user templates. Read full review Meet as it comes doesn't have a great way to handle large meetings. I don't like the way they hide the mute button. It's a disruptive view to mute/unmute. Chat box is the only way to document collaborations within the meeting. Read full review Likelihood to Renew This app is still having a lot of redundant features as compared to other industry apps such as Zoom and Webex which offers much more on the functionality side along with the option to have greater user access control to the admin/host of the meetings. A sense of interaction is always found to be missing in Google meet which can be easily adopted in the Zoom
Read full review Usability Google Meet is very easy and simple to use. I can schedule a meeting right on my calendar - it literally takes a few seconds. There is no additional app I have to open to schedule anything. Guests can click on the link easily to join any meetings. 10/10!
Read full review Support Rating Easy to get hold of and always very helpful. Having a support team dedicated to one product and one that will support all of your users (not just the admins) made it easy to implement in a small business.
Read full review Google does a great job of providing tech support for this product, as it does many others. Similarly, Google has FAQs that cover a large amount of issues faced by users. Problems have not persisted in our use of this product. Problems are resolved quickly and easily, with or without personal Google support.
Read full review Alternatives Considered Glance, while lacking some features of its competitors, is easy to use and standalone. Support for this application is dedicated to it and you can get near immediate support. This was key given the demographic of our staff.
Read full review The main positive feature in Google Meet over Zoom to me is the fact that Google meet can be seamlessly deployed in the browser with its full functionality. Unlike Zoom for which you need to download an extra application to use. This consequently makes workflow smooth when transitioning between something like emails and taking part in a meeting.
Read full review Contract Terms and Pricing Model I wasn't involved in the unit pricing factor. So far I used Google meet in the office where I got access to all these Google applications including the Google Meet feature. So I wasn't involved much in this pricing factor of Google Meet and also regarding the contact terms of the product.
Read full review Professional Services This is very good in the professional services as I started using this first for the professional service only. While using this Google Meet itself gives a professional feel as the UI works in a professional way. The video background modification, multi-screen feature, and some other features help in professional service.
Read full review Return on Investment Glance has reduced the amount of time an agent spends on a single call by nearly 30%. This reduction in time has helped us attend to more customers and more quickly. The speed at which our agents picked up this tool speaks to the ease of use and integration of Glance. Overall, this has helped our team managers train their teams on the product more efficiently. Read full review Negative: on each webinar someone from our team had to write manually the people that were participating and after that matching it with the registered people list. We wasted time. It could be easily resolved by adding the export list feature Positive: Collaboration and internal meetings. Calendar integration helps us save time. Read full review ScreenShots