Glance is a conferencing platform focused on customer engagement through visualization and collaboration.
$19
per month
MaestroConference
Score7 out of 10
N/A
MaestroConference is a web conferencing platform with the capability to run small break-out sessions within the main group. It incorporates voting and social capabilities.
Glance is an ideal tool where the customer base is not very technologically savvy. We support farmers, so this demographic is known for being behind on the technological advances of their industry. We are primarily a call center. Glance has helped our new agents be better equipped from day one, which results in their onboarding time being much quicker since they are able to see common issues first-hand
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
This is best suited for webinars where you want increase participant engagement. Maestroconference has helped us avoid the type of webinar where the presenter has no idea if people are listening and participants often lose interest and end up checking email. The interaction level can become extremely high leading to increased engagement, satisfaction and buy-in.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The number one strength of Maestro Conference is the ability for the host to create "break out" groups where members of the call can interact with each other in smaller groups as if they were in an in-person conference.
Another quality of Maestro Conference that I love is the fact that the host can then "weave in and out" of the different break out groups, listening in, providing support and getting feedback. It's an incredibly tool that Maestro offers.
Lastly I think Maestro Conference has excellent customer service.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The call sound quality was often pretty poor, and we had a lot of trouble with calls being dropped. Over the years I would periodically throw in the towel and go back to Free Conferencing just to have reliable quality. But they only have 3 of 4 breakout rooms and I couldn't conduct the rooms easily. Then I try MC again to see if the engineering had improved. It was like a wave. Sometimes better, sometimes worse.
The conductor interface has an annoying glitch wherein we could not change a persons attribute fields on the fly. I would interview my callers and assign them to one class or another based on their answers, and the partner up people into breakout rooms based on their answers. This meant editing the two attribute fields , and it just plain didn't work 75% of the time.
Maestro Conference repositioned its business away from small educators like me, to large organizations like political action committees. The price became too high for me, and it just no longer made sense. I repositioned my product to work with less expensive and less complicated solutions.
The add on features, like recording each conference room, were insanely expensive.
VOIP and MC didn't mix. The MC dialer never worked. Neither did Skype. This meant that my international callers were out of luck. This was FRUSTRATING to say the least. Now I just use Skype. A picture is worth a thousand words.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
we have found no other company with the technology that allows us to conduct webinars with this level of interactivity. We've also been watching as the company has added on addtional functionality and are very please with how it is developing.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Easy to get hold of and always very helpful. Having a support team dedicated to one product and one that will support all of your users (not just the admins) made it easy to implement in a small business.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Glance, while lacking some features of its competitors, is easy to use and standalone. Support for this application is dedicated to it and you can get near immediate support. This was key given the demographic of our staff.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Maestro Conference is the only service I know that allows you to create break out groups and allow participants to actively engage with each other and with the host. It is the most like an "in-person" event of any service I have used. And the customer service has always been excellent
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Glance has reduced the amount of time an agent spends on a single call by nearly 30%. This reduction in time has helped us attend to more customers and more quickly.
The speed at which our agents picked up this tool speaks to the ease of use and integration of Glance.
Overall, this has helped our team managers train their teams on the product more efficiently.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
When the monthly call with breakout rooms was working well I had a lot of good conversion. When it was not, because of sound quality of dropped calls, I was giving people a poor experience. Since I was using MC as the centerpiece of my TRIAL calls, it was a two edged sword.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
