GLPI vs. Ivanti LANDESK Service Desk (discontinued)

GLPI

Ivanti LANDESK Service Desk (discontinued)

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
GLPI	Score 9.7 out of 10	Mid-Size Companies (51-1,000 employees)	GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.	$23 per IT agent/per month
Ivanti LANDESK Service Desk (discontinued)	Score 9.0 out of 10	N/A	The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern offering.	N/A

Pricing

GLPI

Ivanti LANDESK Service Desk (discontinued)

Editions & Modules

GLPI Network Cloud: $23
per IT agent/per month
Basic: $1,455
for <10 IT agents; <500 IT assets
Standard: $4,365
for <50 IT agents; < 5000 IT assets
Advanced: $14,550
for >51 IT agents; > 5001 IT assets

No answers on this topic

Offerings

Pricing Offerings
GLPI	Ivanti LANDESK Service Desk (discontinued)
Free Trial
Yes	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

$1,200 per installation

No setup fee

Additional Details

Prices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.

—

More Pricing Information

Community Pulse
	GLPI	Ivanti LANDESK Service Desk (discontinued)
Top Pros	No answers on this topic	Pro Easy to use Pro Service desk Pro Incident management
Top Cons	No answers on this topic	Minus Technical support Minus Hard to configure Minus Steep learning curve

Features

GLPI

Ivanti LANDESK Service Desk (discontinued)

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	GLPI 9.2 1 Ratings 12% above category average	Ivanti LANDESK Service Desk (discontinued) 8.3 7 Ratings 2% above category average
Organize and prioritize service tickets	10.01 Ratings	9.07 Ratings
Expert directory	8.01 Ratings	7.94 Ratings
Self-service tools	10.01 Ratings	8.07 Ratings
ITSM collaboration and documentation	10.01 Ratings	8.06 Ratings
ITSM reports and dashboards	8.01 Ratings	9.07 Ratings
Service restoration	00 Ratings	8.06 Ratings
Subscription-based notifications	00 Ratings	8.05 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	GLPI 9.5 1 Ratings 15% above category average	Ivanti LANDESK Service Desk (discontinued) 5.7 6 Ratings 36% below category average
Configuration mangement	9.01 Ratings	8.06 Ratings
Asset management dashboard	10.01 Ratings	8.05 Ratings
Policy and contract enforcement	00 Ratings	1.23 Ratings

Change management

Comparison of Change management features of Product A and Product B
	GLPI 8.5 1 Ratings 2% above category average	Ivanti LANDESK Service Desk (discontinued) 8.0 7 Ratings 4% below category average
Change requests repository	9.01 Ratings	10.07 Ratings
Service-level management	8.01 Ratings	8.05 Ratings
Change calendar	00 Ratings	6.05 Ratings

Best Alternatives
	GLPI	Ivanti LANDESK Service Desk (discontinued)
Small Businesses	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	Ivanti Neurons for ITSM Score 9.1 out of 10	Ivanti Neurons for ITSM Score 9.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	GLPI	Ivanti LANDESK Service Desk (discontinued)
Likelihood to Recommend	10.0 (1 ratings)	6.0 (7 ratings)
Support Rating	- (0 ratings)	9.1 (1 ratings)

User Testimonials
	GLPI	Ivanti LANDESK Service Desk (discontinued)
Likelihood to Recommend	Teclib GLPI is a good solution for most companies. Incentivized Víctor Carrión Hontoria Sysadmin Read full review	Discontinued Products I would recommend this product to anyone looking for an ITSM solution. Overall the team is very easy to work with and the solution is on par with others in the market. We have no complaints about the product and we are scaling it to meet our growing needs. Incentivized Verified User Anonymous Read full review
Pros	Teclib Tickering Inventory FAQ Incentivized Víctor Carrión Hontoria Sysadmin Read full review	Discontinued Products Follow pre-defined workflows for ticket types. Properly route tickets & messages to internal users. Offer a simplified interface for writing message templates and workflows. Incentivized Verified User Anonymous Read full review
Cons	Teclib No answers on this topic	Discontinued Products Interface could use a facelift Communicate with users from tickets When all task have been completed the option to close the ticket should be available, or it just hangs out there Verified User Anonymous Read full review
Support Rating	Teclib No answers on this topic	Discontinued Products Support system is very good. I believe they have done an excellent job supporting our questions Verified User Anonymous Read full review
Alternatives Considered	Teclib We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives. Incentivized Víctor Carrión Hontoria Sysadmin Read full review	Discontinued Products They only system that I can compare against Service Desk is ConnectWise. With that in mind, I definitely see that Service Desk is much easier to maintain, design and improve. The visual representation of processes does assist with seeing how it's working. However, the window design is still severely lacking in comparison. Incentivized Jason Koslowski Desktop Administrator Read full review
Return on Investment	Teclib Quick resolution of incidents User satisfaction measurement Incentivized Víctor Carrión Hontoria Sysadmin Read full review	Discontinued Products Our Help Desk agents have been able to streamline the incident process and we were able to create template for common types of calls like lock-outs and password resets. This has saved the help desk a ton of time and helps resolve customer issues more quickly The change management module allowed us to completely transform our process. It is now simple and intuitive to enter a change and have it approved and worked. The CMDB module has allowed us to begin tracking our assets in one place and seeing how they relate to each other. This is something that was not available prior and it has streamlined our organization. Incentivized Verified User Anonymous Read full review
ScreenShots	GLPI Screenshots