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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GLPI

    Score8.9 out of 10
    Mid-Size Companies (51-1,000 employees)
    GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    $23

    per IT agent/per month

    Onspring

    Score8.7 out of 10
    N/AOnspring delivers what they describe as a flexible, no-code platform for GRC, ITSM, audit, risk, compliance and business operations.N/A
    Pricing
    GLPIOnspring
    Editions & Modules
    GLPI Network Cloud
    $23
    per IT agent/per month
    Basic
    $1,455
    for <10 IT agents; <500 IT assets
    Standard
    $4,365
    for <50 IT agents; < 5000 IT assets
    Advanced
    $14,550
    for >51 IT agents; > 5001 IT assets
    No answers on this topic
    Offerings
    Pricing Offerings
    GLPIOnspring
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$1,200 per installationNo setup fee
    Additional DetailsPrices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.—
    More Pricing Information
    Features
    GLPIOnspring
    Incident and problem management
    Comparison of Incident and problem management features of GLPI and Onspring
    Feature
    GLPI
    9.0
    2 Ratings
    10% above category average
    Onspring
    -
    Ratings
    Organize and prioritize service tickets10.02 Ratings00 Ratings
    Expert directory8.02 Ratings00 Ratings
    Self-service tools9.02 Ratings00 Ratings
    ITSM collaboration and documentation8.02 Ratings00 Ratings
    ITSM reports and dashboards10.02 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of GLPI and Onspring
    Feature
    GLPI
    8.5
    2 Ratings
    5% above category average
    Onspring
    -
    Ratings
    Configuration mangement9.01 Ratings00 Ratings
    Asset management dashboard8.02 Ratings00 Ratings
    Change management
    Comparison of Change management features of GLPI and Onspring
    Feature
    GLPI
    9.5
    2 Ratings
    12% above category average
    Onspring
    -
    Ratings
    Change requests repository9.01 Ratings00 Ratings
    Service-level management10.02 Ratings00 Ratings
    Governance, Risk & Compliance
    Comparison of Governance, Risk & Compliance features of GLPI and Onspring
    Feature
    GLPI
    -
    Ratings
    Onspring
    8.6
    1 Ratings
    15% above category average
    Common repository of GRC items00 Ratings10.01 Ratings
    Risk management00 Ratings10.01 Ratings
    Integration with Corporate Performance Management (CPM) systems00 Ratings6.01 Ratings
    GRC policy management00 Ratings9.01 Ratings
    Incident management00 Ratings8.01 Ratings
    Best Alternatives
    GLPIOnspring
    Small Businesses
    Agiloft Service Desk (discontinued)
    Score9 out of 10
    No answers on this topic
    Medium-sized Companies
    ManageEngine ServiceDesk Plus
    Score9.2 out of 10
    No answers on this topic
    Enterprises
    Ivanti ITSM
    Score6.4 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    GLPIOnspring
    Likelihood to Recommend
    9.0
    (2 ratings)
    9.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    GLPIOnspring
    Likelihood to Recommend
    Teclib
    GLPI is
    well suited to an on prem environment, I work for a company that values open-source
    software and European solutions.
    I have no
    experience with GLPI cloud hosted solution or their support as we have in house
    devs that fix and improve our installation, their community in the support forum
    is excellent if you have a question or want advice on an issue.
    Incentivized
    Read full review
    Onspring Technologies, LLC.
    As an financial and consulting working professional we had many challenges related to being compliant with other financial and governmental regulations and standard. For that we need so many different process, business units and other interested parties to come on same table and work on every single control to get compliant with those regulations. In this case we have manage so many risks and work on timely remediation. Onspring worked well in this.
    Incentivized
    Read full review
    Pros
    Teclib
    • Tickering
    • Inventory
    • FAQ
    Incentivized
    Read full review
    Onspring Technologies, LLC.
    • Findings
    • Reporting
    • Exceptions
    • Policies
    • Standard
    Incentivized
    Read full review
    Cons
    Teclib
    • Lack of auto update mechanism.
    • Admin interface is somewhat dated.
    Incentivized
    Read full review
    Onspring Technologies, LLC.
    • Integration with other tools
    • Risk Register management
    • Asset and Process Management
    Incentivized
    Read full review
    Usability
    Teclib
    We’ve used
    GLPI for many years and the interface has gotten better with every major
    release, the dashboard is easy to use and customizable.

    With the
    massive catalogue of plugins, you can change or add so many features and if you
    have the right team, you can turn it into a completely unique piece of
    software.

    So, if the
    default setup isn’t to your liking you can tweak it extensively.
    Incentivized
    Read full review
    Onspring Technologies, LLC.
    No answers on this topic
    Alternatives Considered
    Teclib
    We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives.
    Incentivized
    Read full review
    Onspring Technologies, LLC.
    RSA Archer is also great tool but why I choose Onspring is because it is user friendly and easy UI on the other hand Archer is so lethal and complex system which sometimes lack behind in term performance and scalability.
    Incentivized
    Read full review
    Return on Investment
    Teclib
    • Quick resolution of incidents
    • User satisfaction measurement
    Incentivized
    Read full review
    Onspring Technologies, LLC.
    • Positive - Risk Management
    • Positive - Findings Management
    • Negative - Integration issue with some of tools
    Incentivized
    Read full review
    ScreenShots

    GLPI Screenshots

    Screenshot of Dashboards for Asset Management and HelpdeskScreenshot of Asset ManagementScreenshot of Asset management: item viewScreenshot of User managementScreenshot of Helpdesk: Kanban viewScreenshot of Helpdesk