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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GLPI

    Score8.9 out of 10
    Mid-Size Companies (51-1,000 employees)
    GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    $23

    per IT agent/per month

    Trend Vision One Security Operations

    Score9.1 out of 10
    N/AReplacing the former Trend Vision One XDR and ASM, Trend Vision One Security Operations is a SecOps solutions used to detect, investigate, and respond proactively with XDR, Agentic SIEM, and Agentic SOAR.N/A
    Pricing
    GLPITrend Vision One Security Operations
    Editions & Modules
    GLPI Network Cloud
    $23
    per IT agent/per month
    Basic
    $1,455
    for <10 IT agents; <500 IT assets
    Standard
    $4,365
    for <50 IT agents; < 5000 IT assets
    Advanced
    $14,550
    for >51 IT agents; > 5001 IT assets
    No answers on this topic
    Offerings
    Pricing Offerings
    GLPITrend Vision One Security Operations
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$1,200 per installationNo setup fee
    Additional DetailsPrices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.—
    More Pricing Information
    Features
    GLPITrend Vision One Security Operations
    Incident and problem management
    Comparison of Incident and problem management features of GLPI and Trend Vision One Security Operations
    Feature
    GLPI
    9.0
    2 Ratings
    10% above category average
    Trend Vision One Security Operations
    -
    Ratings
    Organize and prioritize service tickets10.02 Ratings00 Ratings
    Expert directory8.02 Ratings00 Ratings
    Self-service tools9.02 Ratings00 Ratings
    ITSM collaboration and documentation8.02 Ratings00 Ratings
    ITSM reports and dashboards10.02 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of GLPI and Trend Vision One Security Operations
    Feature
    GLPI
    8.5
    2 Ratings
    5% above category average
    Trend Vision One Security Operations
    -
    Ratings
    Configuration mangement9.01 Ratings00 Ratings
    Asset management dashboard8.02 Ratings00 Ratings
    Change management
    Comparison of Change management features of GLPI and Trend Vision One Security Operations
    Feature
    GLPI
    9.5
    2 Ratings
    12% above category average
    Trend Vision One Security Operations
    -
    Ratings
    Change requests repository9.01 Ratings00 Ratings
    Service-level management10.02 Ratings00 Ratings
    Best Alternatives
    GLPITrend Vision One Security Operations
    Small Businesses
    Agiloft Service Desk (discontinued)
    Score9 out of 10
    No answers on this topic
    Medium-sized Companies
    ManageEngine ServiceDesk Plus
    Score9.2 out of 10
    IBM Security QRadar SIEM
    Score8.9 out of 10
    Enterprises
    Ivanti ITSM
    Score6.4 out of 10
    SolarWinds Security Event Manager (SEM)
    Score8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    GLPITrend Vision One Security Operations
    Likelihood to Recommend
    9.0
    (2 ratings)
    9.0
    (2 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    GLPITrend Vision One Security Operations
    Likelihood to Recommend
    Teclib
    GLPI is
    well suited to an on prem environment, I work for a company that values open-source
    software and European solutions.
    I have no
    experience with GLPI cloud hosted solution or their support as we have in house
    devs that fix and improve our installation, their community in the support forum
    is excellent if you have a question or want advice on an issue.
    Incentivized
    Read full review
    Trend Micro
    We were using Trend Micro Vision One as a demo and had a virus alert. Vision One gave us complete visibility into the incident and allowed us to easily perform incident response and glen up the laptop in question.
    Incentivized
    Read full review
    Pros
    Teclib
    • Tickering
    • Inventory
    • FAQ
    Incentivized
    Read full review
    Trend Micro
    • Blocks malewares
    • Blocks unwanted or dangerous files
    • alerts of any kind of NOT normal behavior
    Incentivized
    Read full review
    Cons
    Teclib
    • Lack of auto update mechanism.
    • Admin interface is somewhat dated.
    Incentivized
    Read full review
    Trend Micro
    • It is a great product and continually improving.
    Incentivized
    Read full review
    Likelihood to Renew
    Teclib
    No answers on this topic
    Trend Micro
    We are very happy with the product and impressed with their future road map of features.
    Incentivized
    Read full review
    Usability
    Teclib
    We’ve used
    GLPI for many years and the interface has gotten better with every major
    release, the dashboard is easy to use and customizable.

    With the
    massive catalogue of plugins, you can change or add so many features and if you
    have the right team, you can turn it into a completely unique piece of
    software.

    So, if the
    default setup isn’t to your liking you can tweak it extensively.
    Incentivized
    Read full review
    Trend Micro
    Me and my team are using it every single day. We go over threats and vulnerabilities and try to fix it. Trend Vision One XDR has machine learning so it does a good job to learn the behavior of an end point and recognize if its normal or not, so its saves us from wasting time in some cases.
    Incentivized
    Read full review
    Support Rating
    Teclib
    No answers on this topic
    Trend Micro
    They have helped walk us through setup and made sure everything was properly configured.
    Incentivized
    Read full review
    Alternatives Considered
    Teclib
    We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives.
    Incentivized
    Read full review
    Trend Micro
    We had Trend Micro Apex One in the past and were quiet happy with it .I can't say about the price because its not my spot at our team but for my knowledge Trend Vision One XDR wasn't the most expensive overall. We also saw demo of the product and its abilities.
    Incentivized
    Read full review
    Return on Investment
    Teclib
    • Quick resolution of incidents
    • User satisfaction measurement
    Incentivized
    Read full review
    Trend Micro
    • It helped us close some security gaps
    • We had PT and cyber and Information security audit, one of the things was to implement an better AV and XDR
    Incentivized
    Read full review
    ScreenShots

    GLPI Screenshots

    Screenshot of Dashboards for Asset Management and HelpdeskScreenshot of Asset ManagementScreenshot of Asset management: item viewScreenshot of User managementScreenshot of Helpdesk: Kanban viewScreenshot of Helpdesk