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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Fortra's GoAnywhere MFT

    Score7.6 out of 10
    N/AFortra's GoAnywhere MFT is a secure file transfer solution that automates and encrypts data using industry standard protocols (e.g. OpenPGP, SFTP, HTTPS). With auditing and reporting, GoAnywhere can help organizations meet compliance regulations like PCI DSS and HIPAA. GoAnywhere can be deployed on-premises or in the cloud. As a VMware-validated product, it also runs in several virtualized environments including VMware, Amazon AWS, and Microsoft Azure. GoAnywhere exchanges batch and ad…N/A

    Mojo Helpdesk

    Score8.1 out of 10
    N/AMojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.

    $24

    per month

    Pricing
    Fortra's GoAnywhere MFTMojo Helpdesk
    Editions & Modules
    No answers on this topic
    Mini Me
    $0
    Includes 10 agents
    Professional
    $29
    Includes 10 agents
    Enterprise
    $99
    Includes 10 agents
    Unlimited
    $399
    Unlimited agents
    Offerings
    Pricing Offerings
    Fortra's GoAnywhere MFTMojo Helpdesk
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeOptionalOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Fortra's GoAnywhere MFTMojo Helpdesk
    Considered Both Products
    Fortra
    No answer on this topic
    Metadot Corporation
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    7 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    7 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    7 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    6 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    7 Answers
    No answers on this topic
    Features
    Fortra's GoAnywhere MFTMojo Helpdesk
    Incident and problem management
    Comparison of Incident and problem management features of Fortra's GoAnywhere MFT and Mojo Helpdesk
    Feature
    Fortra's GoAnywhere MFT
    -
    Ratings
    Mojo Helpdesk
    9.8
    1 Ratings
    18% above category average
    Organize and prioritize service tickets00 Ratings10.01 Ratings
    Expert directory00 Ratings10.01 Ratings
    Subscription-based notifications00 Ratings10.01 Ratings
    ITSM collaboration and documentation00 Ratings9.01 Ratings
    Ticket creation and submission00 Ratings10.01 Ratings
    Ticket response00 Ratings10.01 Ratings
    Self Help Community
    Comparison of Self Help Community features of Fortra's GoAnywhere MFT and Mojo Helpdesk
    Feature
    Fortra's GoAnywhere MFT
    -
    Ratings
    Mojo Helpdesk
    10.0
    1 Ratings
    22% above category average
    External knowledge base00 Ratings10.01 Ratings
    Internal knowledge base00 Ratings10.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Fortra's GoAnywhere MFT and Mojo Helpdesk
    Feature
    Fortra's GoAnywhere MFT
    -
    Ratings
    Mojo Helpdesk
    10.0
    1 Ratings
    22% above category average
    Customer portal00 Ratings10.01 Ratings
    Social integration00 Ratings10.01 Ratings
    Email support00 Ratings10.01 Ratings
    Help Desk CRM integration00 Ratings10.01 Ratings
    Best Alternatives
    Fortra's GoAnywhere MFTMojo Helpdesk
    Small Businesses
    FileZilla
    Score9.2 out of 10
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    FileZilla
    Score9.2 out of 10
    LiveAgent
    Score8.8 out of 10
    Enterprises
    FileZilla
    Score9.2 out of 10
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Fortra's GoAnywhere MFTMojo Helpdesk
    Likelihood to Recommend
    10.0
    (11 ratings)
    10.0
    (1 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (3 ratings)
    -
    (0 ratings)
    Availability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.6
    (6 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    Configurability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Fortra's GoAnywhere MFTMojo Helpdesk
    Likelihood to Recommend
    Fortra
    Go Anywhere is perfect for moving data between systems. It is great for pulling data and emailing it or sending it to another server. However, Go Anywhere is limited as an ETL tool. It is not good for large datasets. When we had to move millions of rows from one server to another, it totally choked.
    Incentivized
    Read full review
    Metadot Corporation
    For a small business it is a very good value.
    Incentivized
    Read full review
    Pros
    Fortra
    • For an FTP server it is robust but very easy to use and configure.
    • For a project manager for file transfers, it allows you to do nearly anything, from simple file move to file rename, move, zip, and create a new folder location to drop the file in.
    • GoAnywhere has a gateway device that allows for securing the traffic coming from outside your network in without exposing too much of your network.
    Read full review
    Metadot Corporation
    • User friendly- easy to setup and get running.
    • Built in reports to improve and measure customer satisfaction.
    • Always adding new features to enhance the product for the user.
    • Support organization responds quickly to issues and questions.
    Incentivized
    Read full review
    Cons
    Fortra
    • In the beginning, when implementing, it can take a while to understand how it works thoroughly.
    • Due to the added abilities learning to configure the software can take some time.
    • Training for this product will cost extra. The training is also not excellent.
    • The software seems glitchy at times, sometimes being slow or corrupting jobs.
    Incentivized
    Read full review
    Metadot Corporation
    • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
    • Text box section on the rating to have the option to tell why a low rating was given.
    Incentivized
    Read full review
    Usability
    Fortra
    Since using it and having time to work with it, its process and actions are growing on me and once a project is created one can implement across numerous location or platforms
    Read full review
    Metadot Corporation
    No answers on this topic
    Support Rating
    Fortra
    They would help us to identify the problem and provide a solution every time. Support also will answer questions about what the application can do and how, and it would allow you to submit enhancements requests for consideration to be included in future versions.
    Read full review
    Metadot Corporation
    No answers on this topic
    Implementation Rating
    Fortra
    Implementation was straight forward. We paid for 50 hours of professional service in case, we need help. We end using only 10 hours. I have only 1 month to convert over 120 scripts from FTP voyager to goanywhere. Old script was had written using bat files. Some of the batch file were written by some other person, who passed away. Documents for old script was not in details. With the professional service, I was able to convert all script within windows
    Read full review
    Metadot Corporation
    No answers on this topic
    Alternatives Considered
    Fortra
    At the time we were evaluating a managed file transfer system, we initially looked at Ipswitch. It did not have a web based interface and the overall price was extremely higher than GA MFT. The solutions offered by GA MFT were significantly more attractive for our needs as an organization.
    Incentivized
    Read full review
    Metadot Corporation
    Price and customer service.
    Incentivized
    Read full review
    Return on Investment
    Fortra
    • GA has made life easier for our employees. Many processes that used to take a lot of time are now automated or semi-automated using GA.
    • GA has helped our IT team be far more productive. It would take weeks to put together code that we can do in GA in a day or less.
    Incentivized
    Read full review
    Metadot Corporation
    • Our company’s improved customer support response times and expert service has helped us make money.
    Incentivized
    Read full review
    ScreenShots

    Fortra's GoAnywhere MFT Screenshots

    Screenshot of The GoAnywhere Dashboard, where users can access features and choose customizable Gadgets that display vital system statistics and file transfer activity

    Mojo Helpdesk Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot