Gold-Vision vs. vCita

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Gold-Vision
Score 10.0 out of 10
N/A
Gold-Vision CRM is a customer relationship management (CRM) solution built as an integration for Microsoft Outlook.N/A
vCita
Score 9.5 out of 10
N/A
vCita is a marketing-focused CRM for service providers. According to the vendor, the product helps service providers move clients through every stage of the sales cycle: from the first point of contact to closing, upselling and follow-up. vCita is a lightweight CRM with the following features: - Manage appointments, payments, and clients - Access info & respond to clients on the go with a mobile app - Invite clients to…
$29
per month
Pricing
Gold-VisionvCita
Editions & Modules
No answers on this topic
Essentials
$29
per month
Business
$59
per month
Platinum
$99
per month
Offerings
Pricing Offerings
Gold-VisionvCita
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Gold-VisionvCita
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Gold-Vision
10.0
1 Ratings
23% above category average
vCita
8.7
5 Ratings
9% above category average
Customer data management / contact management10.01 Ratings9.55 Ratings
Workflow management10.01 Ratings8.04 Ratings
Opportunity management10.01 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)10.01 Ratings00 Ratings
Contract management10.01 Ratings00 Ratings
Quote & order management10.01 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Gold-Vision
10.0
1 Ratings
24% above category average
vCita
7.0
3 Ratings
11% below category average
Email marketing10.01 Ratings7.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Gold-Vision
9.5
1 Ratings
20% above category average
vCita
8.0
5 Ratings
3% above category average
Billing and invoicing management10.01 Ratings9.05 Ratings
Reporting9.01 Ratings7.03 Ratings
Customization
Comparison of Customization features of Product A and Product B
Gold-Vision
9.5
1 Ratings
19% above category average
vCita
6.8
7 Ratings
14% below category average
Custom fields10.01 Ratings6.77 Ratings
Custom objects9.01 Ratings00 Ratings
API for custom integration00 Ratings7.02 Ratings
Security
Comparison of Security features of Product A and Product B
Gold-Vision
10.0
1 Ratings
17% above category average
vCita
9.7
6 Ratings
14% above category average
Role-based user permissions10.01 Ratings9.76 Ratings
Platform
Comparison of Platform features of Product A and Product B
Gold-Vision
-
Ratings
vCita
8.5
7 Ratings
11% above category average
Mobile access00 Ratings8.57 Ratings
Best Alternatives
Gold-VisionvCita
Small Businesses
vCita
vCita
Score 9.5 out of 10
FollowUp CRM
FollowUp CRM
Score 9.5 out of 10
Medium-sized Companies
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
Enterprises
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Gold-VisionvCita
Likelihood to Recommend
10.0
(1 ratings)
9.7
(10 ratings)
Usability
-
(0 ratings)
9.5
(4 ratings)
Support Rating
-
(0 ratings)
8.5
(4 ratings)
User Testimonials
Gold-VisionvCita
Likelihood to Recommend
Gold-Vision
It is the best available solution for small businesses due to the licensing model and the ease of use. For companies like us who implement this for customers, it is easy to implement and train users. Larger companies would prefer to use existing products that have been developed for their specific industry or department.
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vcita
It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.
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Pros
Gold-Vision
  • Can be easily integrated with products like Sage or Outlook which most small companies use. This provides us with a great customer base.
  • It is quick to deploy and most of our customers start using the solutions in less than a week.
  • Very intuitive which makes training our customer easy and causes few support calls.
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vcita
  • Great for online appointment bookings.
  • Good for taking payments.
  • Good for onboarding new clients.
  • Integrates with your website.
  • Integrates with Facebook Pages.
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Cons
Gold-Vision
  • In the latest version, the user interfaces has been greatly improved. Some customers disliked the older version.
  • Nothing else to complain about, maybe it can be made cheaper?
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vcita
  • Payment collection: We want to have an option to allow clients to choose the amount they wish to pay.
  • Improved ease of use with forms.
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Usability
Gold-Vision
No answers on this topic
vcita
Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).
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Support Rating
Gold-Vision
No answers on this topic
vcita
I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.
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Alternatives Considered
Gold-Vision
Probably the most important aspect would be the licensing model which makes it affordable for all businesses. Can be adapted to the business without having to change the business model around the CRM product.
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vcita
I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
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Return on Investment
Gold-Vision
  • It really filled a gap in the market where small business could not afford expensive CRM solutions.
  • As we are implementing this as a solutions for our customers we don't pay for it, but it provides a monthly income from supporting the infrastructure this has been deployed on.
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vcita
  • I have no clue
  • I'm assuming that we would not have people making appointments with us if we didn't have this service
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ScreenShots

vCita Screenshots

Screenshot of Exclusively designed for service providers & service-based businessesScreenshot of The only marketing-driven CRM for small businesses