Users can build custom conversational experiences using Google Assistant’s voice and visual APIs. Take users on journeys through a product, using Assistant’s natural language understanding (NLU) capabilities and developer tools.
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Fin by Intercom
Score 8.6 out of 10
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Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.
$0.99
one-time fee per 1 resolution
Pricing
Google Assistant
Fin by Intercom
Editions & Modules
No answers on this topic
Fin with your current helpdesk
$0.99
one-time fee per 1 resolution
Copilot add-on
$35
per month per user
The Early Stage program
$65
per month (6 support seats)
Proactive Support Plus add-on
$99
per month
Fin with Intercom’s Helpdesk
from $39 + $0.99 per Fin resolution
per month per seat
Offerings
Pricing Offerings
Google Assistant
Fin by Intercom
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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Fin comes with a 90-day money-back guarantee. Here's how it works:
Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription.
I'm in a Me vs. The World environment rather often. I can connect to my outer realm when heading to live meetings. Auditions, job assignments all via my assistant. I like having the ability to capture the moment and rewrite it as well. This is a primary driver for me. Sometimes branching out or when collaborating, I think I work a little harder in the moment than Google Assistant might but that is moreso my limitations and not the feature so much. I catch this scene when I'm in a group environment or at times having to create and respond to a larger scale event. Not a deal breaker for me however.
It's a far superior AI offering compared to other options on the market. The lack of Dev support needed in the setup and management is a huge bonus as well. intercom is clearly investing in Fin, and the constant development and opportunity to be Beta testers keep us ahead in the industry too.
Ability identify the issue from limited information shared by the customer
Clearly communicate the resolution leveraging the knowledgebase input
The resolution by Fin is very detailed and calls out all the possible solutions to the problem helping the customer identify the right fix
Fin is constantly learning from the past instances and leveraging into present and future issue resolution and thereby able to provide a good customer experience
I think newer, complementary ideas are a bit sharper than Google Assistant especially in a Q&A environment or when seeking some depth to a subject. That enhancement is to be expected I feel. And Google Assistant is not so self limiting so I don't have a lot of improvement needs because I use this for what I've become accustomed to and for the ability overall.
It is always important to do your best around hectic places, in bad tower signal areas or even if trying to do something new while using Google Assistant. Have patience in the setting. It pays off.
I would like to see a report of the difference between chat and email reactions.
When using Fin for email support, it can sometimes overrespond in email threads that involve multiple people. It may react to replies from other participants and send unnecessary responses. This also happens when colleagues are included in the email thread, causing Fin to keep replying to their messages as well.
It’s not possible to remove Fin’s replies in individual email threads, which makes it difficult to stop the bot from responding when it’s no longer needed (unless you manually reply again).
We have been and will be continuing our journey with Intercom and nothing too concerning has happened that I have experienced or heard of that has us on the edge yet. If it ever happens it will be something along the lines of "Outgrowing" the use of need of the platform.
I feel this can be adjusted and after some trial and error you sort of start knowing what will work and how. And I have to say the overall impact becomes personal and we are all different. I'm small scale and as I've said, it works.
It's pretty simple to implement. Naturally, there are some processes that are complex, but it's a naturally complex task that it's trying to tackle, so that is understandable. Occasionally it's not clear if one should create a new snippet for a nuanced question vs a custom answer - and then the custom answers can be tough to train.
Intercom is the premier customer support/engagement model and it definitely has one of the top tier customer support teams as well. I don't think I have ever waited more than 5 minutes to get the information I need or get help with an issue. They are incredible and I aim to model our customer service department after them.
I chose this because it was easier for me and can be accessed via mobile and laptop too because it enables cross device support because it helps in adding more depth to my life, and can help me save tons of time.
FIN/Intercom has a much better UI and feels more integrated than Zendesk. The reporting is also much more straight forward - using something like Zendesk Explore is painful and feels like I'm using something 10 old. FIN also integrates better with other products, and we've been able to create custom apps/widgets using the Intercom Canvas app far quicker than we could with Zendesk.
