Effective Starting Point for Resolving Queries.
January 20, 2026
Effective Starting Point for Resolving Queries.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Fin by Intercom
It serves as the first point of interaction with visitors and users. Having access to the knowledge base and previous conversations, it tries to answer or offer a solution to the issue reported.
Pros
- Serves as the first point of interaction.
- Answers questions based on the knowledge base.
- Tries to suggest a solution for reported issues (in some cases).
- Gives the option to improve its answer.
- Learns from other conversations and replies by humans.
- Understands other languages.
- Interprets images (somewhat).
Cons
- AI suggestions for human agents can be improved.
- Avoid auto-closure of conversations.
- Human agents should have an option to assign conversations back to Fin so that it can answer any future questions from that user.
- Reduced initial response time.
- Reduced resolution time (in some cases).
None other than Intercom.
None, Fin is the first and only tool that I have used.
Do you think Fin by Intercom delivers good value for the price?
Not sure
Are you happy with Fin by Intercom's feature set?
Yes
Did Fin by Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Fin by Intercom go as expected?
Yes
Would you buy Fin by Intercom again?
Yes
Comments
Please log in to join the conversation