Google Cloud Contact Center AI vs. MightyCall
Google Cloud Contact Center AI vs. MightyCall
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Google Cloud Contact Center AI | N/A | Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by… | N/A | |
MightyCall | Small Businesses (1-50 employees) | MightyCall's Call Center solution offers a suite of call center management features managed and configured through a simplified interface. Some of these features include: Auto dialers Real-time feedback tools for on-the-spot coaching and quality monitoring. Supervisor Workspace for streamlined management of call center operations. Detailed Agent Reports to facilitate performance analysis and… | $15 per month per user |
Google Cloud Contact Center AI | MightyCall | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Core - Advanced business phone system Pro - Intelligent cloud call center Power - Call center solution powered by auto dialer | ||||||||||||||
More Pricing Information |
Google Cloud Contact Center AI | MightyCall | |
---|---|---|
Top Pros | No answers on this topic |
|
Top Cons | No answers on this topic |
|
Google Cloud Contact Center AI | MightyCall | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Google Cloud Contact Center AI | MightyCall | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Google Cloud Contact Center AI | MightyCall | |
---|---|---|
Likelihood to Recommend | 8.5 (13 ratings) | 9.0 (2 ratings) |
Likelihood to Renew | 9.0 (1 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Google Cloud Contact Center AI | MightyCall | |
---|---|---|
Likelihood to Recommend | Google | MightyCall |
Pros | Google | MightyCall No answers on this topic |
Cons | Google | MightyCall No answers on this topic |
Likelihood to Renew | Google | MightyCall No answers on this topic |
Usability | Google | MightyCall No answers on this topic |
Alternatives Considered | Google | MightyCall |
Return on Investment | Google | MightyCall No answers on this topic |
ScreenShots | MightyCall Screenshots |