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Google Cloud Customer Experience Agent Studio (CX Agent Studio) vs. LeadFuze

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Cloud CX Agent Studio

    Score7.7 out of 10
    N/ACustomer Experience Agent Studio (CX Agent Studio) provides a platform powered by Gemini to rapidly build, evaluate, and deploy personalized conversational agents. It replaces the former Dialogflow (formerly Api.ai) chatbot building tool, designed to give users ways to interact with digital products by building engaging voice and text-based conversational interfaces powered by AI. Dialogflow was acquired by Google in 2019.N/A

    LeadFuze

    Score8.7 out of 10
    Small Businesses (1-50 employees)
    Find any business professional's contact information. Search entire market segments, or for specific individuals or accounts. Used by salespeople, recruiters, and marketers to help them build their ideal list of leads and candidates. LeadFuze aggregates the world’s professional data to continue to deliver fresh leads. It's prospecting, automated!N/A
    Pricing
    Google Cloud CX Agent StudioLeadFuze
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Google Cloud CX Agent StudioLeadFuze
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—The LeadFuze team offers to write your cold email copy for you on our Professional and Rainmaker subscriptions for no additional cost. We have sent over 2 million cold emails and know what works and you can take advantage of this expertise with this offer.
    More Pricing Information
    Community Pulse
    Google Cloud CX Agent StudioLeadFuze
    Considered Both Products
    Google
    No answer on this topic
    LeadFuze
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    6 Answers
    89%
    Would buy again
    16 Answers
    Delivers good value for the price
    83%
    Delivers good value for the price
    5 Answers
    94%
    Delivers good value for the price
    16 Answers
    Happy with the feature set
    83%
    Happy with the feature set
    5 Answers
    100%
    Happy with the feature set
    18 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    94%
    Lived up to sales and marketing promises
    17 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    6 Answers
    94%
    Implementation went as expected
    17 Answers
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    Google Cloud CX Agent StudioLeadFuze
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    Medium-sized Companies
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    Velocify by ICE Mortgage Technology
    Score6.7 out of 10
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    Sprinklr Service
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google Cloud CX Agent StudioLeadFuze
    Likelihood to Recommend
    7.0
    (6 ratings)
    9.3
    (59 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    4.0
    (2 ratings)
    Usability
    8.0
    (6 ratings)
    9.6
    (6 ratings)
    Support Rating
    8.3
    (5 ratings)
    7.3
    (12 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Google Cloud CX Agent StudioLeadFuze
    Likelihood to Recommend
    Google
    Indicated for those who have good knowledge of programming and coding in HTML and JSON, that is, it is not suitable for beginners or users without much technical knowledge. It is suitable for those who want to integrate with various platforms, such as Telegram, Webhat, Facebook Messenger, among others. I also recommend it to anyone who needs to create a chatbot in several languages (it is not automatic translation). Recommended to create new projects in CX environment and not in ES.
    Incentivized
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    LeadFuze
    I give Lead Fuze an excellent rating because the double-checking feature for email addresses makes it so you don't have to purchase additional software and you don't have to worry about emails bouncing back from old, wrong emails like some other lead scrapers do. You can scrape 1000 quality leads in about 1 day and feed them directly into your cold emailing software like High Level, Woodpecker, Active Campaign, etc.
    Read full review
    Pros
    Google
    • Great at back-and-forth dialogue with the caller
    • Integration with existing contact center plattforms
    • Using the same flow for voice and chat seamlessly
    • Very customizable
    Incentivized
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    LeadFuze
    • I really like the 'no nonsense' interface and simplicity of LeadFuse. As a digital marketing agency, I also really like the AdWords budget filter... This is great! I can target prospects who are already spending at least 'X' amount of money on paid ads, so I have a basic idea of their budget before I even approach them. This avoids the 'what's your budget' question evasiveness that prospects often give. I can tell them I already know how much they are spending on PPC and cut through the BS.
    • I also like the 'technology used' filter. Since we work primarily with Wordpress, I can target prospects NOT using WordPress and pitch web design in a more meaningful way. Or, conversely, I can target ONLY companies using WordPress.
    • Finally, I like the semi-automation feature. I can have FuseBot pull down 100 new leads based on my criteria every Monday and, before I dump them into my automated email outreach/nurture campaign, I can glance over them and make sure the all look ok (admittedly, sometimes there are some weird strays in the results that are not in the geography or industry I'm looking for, so I can skip those).
    Incentivized
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    Cons
    Google
    • Some of the features are still in beta phase.
    • The languages available are still limited.
    • The advanced features may not be accessible to new users.
    Incentivized
    Read full review
    LeadFuze
    • LeadFuze could use more leads in other countries, we service Canada and find it not as robust as the US options
    • While a large %, we do find invalid lead data when we run them through verification
    • When contacts leave jobs or change positions, it's not always updated
    Incentivized
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    Usability
    Google
    Users benefit from Dialogflow's best User Interface and seamless User Experience. It's very scalable, and there are a lot of customization options to make it even more so. Dialogflow makes it simple to deploy, manage, and maintain chatbots. Artificial Intelligence algorithms make chatbots interactive, making it easier for users and chatbots to communicate and understand each other. Overall, it's a good option for those with little programming experience who want to learn Natural Language Processing.
    Read full review
    LeadFuze
    LeadFuze is super easy to get going and start to work with. There are videos to walk you through it but all you have to do is fill out the form that tells the system what kind of leads you're looking for and you're good to go - it does the rest of the work for you!
    Incentivized
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    Support Rating
    Google
    Dialogflow is a wonderful tool that is helping to design customized chatbots. I personally recommend if you wanna know how it's works give it a try with a free APIs call, you'll love this tool
    Incentivized
    Read full review
    LeadFuze
    Very poor again. I booked 3 demonstrations with them, the first failed to support due to tech issues, the second one failed to arrive for the meeting, as did the third meeting arranged. I had difficulty trying to find anywhere to engage online with them, so the customer experience is very low down in my opinion.
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    Alternatives Considered
    Google
    There is always use cases for both. We still use the other plattforms but each has its own strengths and weaknesses. We, as a contact center implementation partner always use multiple solutions both for ourselves but also for our customers to meet their needs. In the cases we choose Google Cloud Dialogflow is when we need to be able to handle specific follow-up questions from the customer. And for more complicated issues we also use a combination of this and other 3rd party plattforms. We always meet the need of our customers and as specialist and consultants we give expert advice on how to use all these different solutions in the best way possible.
    Incentivized
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    LeadFuze
    LeadFuze has more filters than other software I've been using such as FindThatLead and Snovio and that gives me the chance to drill down even further into specific niches. Also, the system is really more user friendly and simple to use even more than other software I used in the past.
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    Return on Investment
    Google
    • As a partner to multiple contact center plattforms we have always been able to offer Google Cloud Dialogflow along with them because it integrates well with all.
    • Many businesses want to implement smart ways to have call deflection. Bots that can handle full dialogues with the customer is very intriguing to them because it can fulfill customers requests without using up as many resources
    Incentivized
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    LeadFuze
    • We have been able to reduce PPC spend and spend a fraction of that with LeadFuze. We are producing leads and a reasonable percentage is converting into orders and long term clients. Can't beat that.
    • We now spend less time chasing and generating leads. LeadFuze does all the heavy lifting and we have more time to build the business.
    • We have obtained several larger, long term clients from being able to get in front of them due to LeadFuze. LeadFuze helps us make that initial contact....the rest is up to us. That is the way it should be and the way I like it.
    Read full review
    ScreenShots

    LeadFuze Screenshots

    Screenshot of Search for new potential customers by industry, role, location, size, technologies used (or not used), Adwords budget, company news and signals, if a company is hiring for different roles, and more!Screenshot of Find ideal potential leads by industry, size, Adwords budget, latest news and signals, technologies currently used (or not used), if companies are hiring for certain roles, and more.Screenshot of Search entire market segments using personal criterial like their role, skills, education, time in role, and even estimated salary.Screenshot of Add a list of companies or domains you want to target, select your ideal role you're targeting and viola - you have a list of the ideal potential targets you're after.  You can look up individuals using just the first, last, and company fields and you can even find anyone that has ever worked for a company.Screenshot of Grab contact information and social profiles, as well as see additional information about the lead and the company they work for. You'll see all recent company news, job postings, technologies used, and more.Screenshot of Find additional employees at the company, and easily get their contact information as well.