Google Cloud Dialogflow vs. Salesforce Einstein Bots
Google Cloud Dialogflow vs. Salesforce Einstein Bots
Product | Rating | Most Used By | Product Summary | Starting Price |
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Google Cloud Dialogflow | N/A | Dialogflow (formerly Api.ai) is a chatbot building tool, designed to give users new ways to interact with digital products by building engaging voice and text-based conversational interfaces powered by AI. Dialogflow was acquired by Google in 2019. | N/A | |
Einstein Bots | N/A | Salesforce' Einstein Bots provide customers with intelligent, self-service bots. Requires Service UE or Digital Engagement. It is a self-service solution and add-on to the Salesforce Service Cloud, and is available with a Enterprise or Unlimited edition. | $50 per month per 100 conversations |
Google Cloud Dialogflow | Salesforce Einstein Bots | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Google Cloud Dialogflow | Salesforce Einstein Bots | |
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Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Google Cloud Dialogflow | Salesforce Einstein Bots | |
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Small Businesses | IBM watsonx Assistant Score 9.0 out of 10 | Smith.ai Live Website Chat Score 9.0 out of 10 |
Medium-sized Companies | Zoom Contact Center Score 9.2 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Google Cloud Dialogflow | Salesforce Einstein Bots | |
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Likelihood to Recommend | 8.7 (5 ratings) | 6.4 (1 ratings) |
Usability | 8.9 (5 ratings) | - (0 ratings) |
Support Rating | 8.3 (5 ratings) | - (0 ratings) |
Google Cloud Dialogflow | Salesforce Einstein Bots | |
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Likelihood to Recommend | Google | Salesforce |
Pros | Google | Salesforce |
Cons | Google | Salesforce |
Usability | Google | Salesforce No answers on this topic |
Support Rating | Google | Salesforce No answers on this topic |
Return on Investment | Google | Salesforce |
ScreenShots |