Google Cloud IoT vs. Spiceworks Cloud Help Desk

I consider myself very techy and found Google Cloud IoT platform very challenging to manage. The lack of tutorials and discussions to understand how each section works is very challenging. I specifically made a connection after several hours to Google Nest to third-party integration, Home Assistant. Shortly after Google Cloud upgraded to a new version breaking the connection. This was extremely frustrating. No service should take several hours to figure out, in my opinion, if it does, the platform is doing a poor job of making it easy. I'm personally very discouraged any time I ever have to use this platform. It's very hard to find answers.

Incentivized

It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.

Incentivized

• Integration with different brands of microcontrollers including the one currently used by Espresiff.
• The platform is very robust and secure.

Incentivized

• It helps to multitask, even on the go with the mobile App.
• We can customize to meet your needs with automated responses, notifications, and templates.
• Detailed reports allow managers to keep track [of] and analyze data.
• Allows for a database to store notes helpful for future tickets.

Incentivized

• Not beginner friendly.
• Needs more tutorials and walk throughs on how to get started.
• Very complicated and unless you know what you are doing you will be lost.
• Lack of material found on how to do each section / services.

Incentivized

• I have always wanted a way to redirect a support request into another IS bin, such as a development task.
• It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
• Improved ability to customize the system generated emails to improve the formatting and company branding.

Incentivized

Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.

Incentivized

Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out

Incentivized

We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.

Incentivized

Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.

Incentivized

If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth

Incentivized

Although comparisons are hateful, even more so when we are talking about leading brands where the quality of their services are indisputable, the general environment of Google was more familiar to me since I use, for example, Google Firebase on a daily basis, where part of the concepts are similar, without Without a doubt, AWS services are excellent, but it was easier for me to go through the functions of Google Cloud IoT.

Incentivized

EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.

Incentivized

• The amount of hours to get things integrated is negative.
• The amount of hours researching how to get devices integrated is negative.
• Overall the amount of time and effort getting things working has been a negative experience.

Incentivized

• Positive - Allow organizations to implement structured Help Desk procedures.
• Positive - IT can begin to quantify their tickets and uncover needs within the organization.
• Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
• Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.

Incentivized