Google Cloud Speech-to-Text vs. Pindrop

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Google Cloud Speech-to-Text
Score 8.4 out of 10
N/A
Speech-to-Text on Google Cloud is a tool used to convert speech into text using an API powered by Google’s AI technologies. The vendor states users can transcribe content in real time or from stored files; deliver a better user experience in products through voice commands; and, gain insights from customer interactions to improve service.N/A
Pindrop
Score 7.0 out of 10
N/A
Pindrop in Atlanta offers telephone fraud detection technology, Phoneprinting, as part of their fraud prevention services for call centers that use voice analytic technology to prevent telephone fraud. Pindrop's authentication helps contact centers authenticate legitimate callers to reduce call handle times, enable personalization, and improve customer experience.N/A
Pricing
Google Cloud Speech-to-TextPindrop
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
Google Cloud Speech-to-TextPindrop
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Google Cloud Speech-to-TextPindrop
Top Pros

No answers on this topic

Top Cons

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Best Alternatives
Google Cloud Speech-to-TextPindrop
Small Businesses
RingCentral Contact Center
RingCentral Contact Center
Score 7.8 out of 10
RingCentral Contact Center
RingCentral Contact Center
Score 7.8 out of 10
Medium-sized Companies
Zoom Contact Center
Zoom Contact Center
Score 9.2 out of 10
Zoom Contact Center
Zoom Contact Center
Score 9.2 out of 10
Enterprises
Verint Speech Analytics
Verint Speech Analytics
Score 9.0 out of 10
Verint Speech Analytics
Verint Speech Analytics
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Google Cloud Speech-to-TextPindrop
Likelihood to Recommend
7.9
(20 ratings)
-
(0 ratings)
User Testimonials
Google Cloud Speech-to-TextPindrop
Likelihood to Recommend
Google
Google Cloud speech-to-text is best suited when you want to work on live calls and transcribe interviews, meetings, customer service calls, and other audio or video recordings into text format. This helps create searchable archives, generate meeting minutes, and improve accessibility for individuals with hearing impairments. The service can provide real-time captioning for live events, webinars, broadcasts, and presentations. This enhances accessibility for individuals who are deaf or hard of hearing and those viewing content in noisy environments or without sound. It does not work well where the internet bandwidth is not that good; it requires a very good and strong internet connection to work well. And also where there are strong accents, especially in the Mandarin language.
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Pindrop
No answers on this topic
Pros
Google
  • An amazing tool which helps a lot in a meetings.
  • It's an efficient tool for improving efficiency by saving a lot of time typing. It saves at least 40-50% of our time, thus increasing efficiency.
  • Incredible accuracy with multiple accents & multiple language.
  • It takes punctuation into consideration.
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Pindrop
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Cons
Google
  • Implementation is a challenging & time consuming.
  • It's pricey. So, you only have to use the relevant services/features. Therefore, exploring is limited.
  • Sometimes, one needs to be very aware of background noises. It would be great if noise cancellations were introduced.
  • There will be lag in conversion at times due to a poor internet connection. If this can be addressed somehow, that would be great.
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Pindrop
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Alternatives Considered
Google
The accuracy of Google Cloud Speech-to-Text is much better than any other tool. It has better API integration with 3rd party tools. The transcription is on at real-time basis with the best efficiency. It has good language support from across the globe. It provides better noise robustness compare to other tools.
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Pindrop
No answers on this topic
Return on Investment
Google
  • Automating the transcription process saved time and resources compared to manual transcription.
  • Speech-to-text enabled us to make audio content accessible to a wider audience, including individuals with disabilities.
  • We gained valuable insights into customer preferences, behaviors, and sentiment by analyzing voice data.
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Pindrop
No answers on this topic
ScreenShots