Making your audio commands to text easier with Google Cloud Speech-to-Text
July 30, 2025

Making your audio commands to text easier with Google Cloud Speech-to-Text

irfan shaik | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Cloud Speech-to-Text

Transcribing customer support calls for quality analysis were made easier with Google Cloud Speech-to-Text where it Transcribe the communication and help us in elevating the business smoothly. We also use certain configuration parameters like language,model,speaker etc and send an audio data as soon as this is sent the API will return us the transcribed text that way we can reduce maximum manpower and increase the productivity. Earlier creating the captions for the real time meeting seems to be very hard like post meeting if we would like to clarify any information we didn't have the captions available and we relay totally on the manual notebook entry but post this we can recheck the caption and fetch any information we needed. Easy to copy and secure it safe.

Pros

  • Transcribing customer support calls for quality analysis
  • Creating the real-time captions for meetings and webinar
  • Automate the documentations based on the speech API's
  • Streaming real-time transcription using streaming API's
  • Converting audio's to text from different languages is also easier

Cons

  • Integration outside of the google eco system is challenging here.
  • Google Cloud Speech-to-Text works only with active internet connection if the internet bandwidth is low it effect the transcription process and can lead to data inaccuracy.
  • In terms of the pricing also this is at higher range which all the companies cannot afford like small scale organisation if they would like to use the tool they would look over the price to make the decision. Reducing the price can increase the product usage more
  • Right now it is very costly for any small company to afford price can be reduced
  • Extension to skype/webex can increase connectivity to multiple systems and capture the data efficiently
  • Multi language features is an great asset to this tool as it will help us to Transcribe text of any language. More than 100 plus languages support
  • Customer support is also great who assist us whenever we face issue and gets resolved very fastly
Yes i would like to give this rating is due to support of more than 120 languages which means a great feature for all our daily calls transcript. As our organisation have extended in multiple parts of the globe certain areas where understanding and going through the audio file is very hectic and end up in tough situation using this we can make our choice of language the text to be converted and make better use of the transcript for our operation purposes
We have observed that the Google Cloud Speech-to-Text has a numerical glitch during the repetition considering the code or the OTP in certain streaming model will cause some discomfort during the authentication process.
Though this is integrated to AI-powered this needs an internet to function as it is completely internet dependent. Cost Impact is an another thing which needs an room of improvement. Considering the current billing plans are only meant for large industries but small companies cannot afford to buy this if the prices can be reduced to some extent every one can better utilise the tool and increase the company growth
One major setback is the integration of multiple languages, where Google has support for more than 120 languages, and Amazon only supports approximately 30 languages. Regarding the transcription behaviour, Google Translate is very accurate, but Amazon Translate sometimes spells words wrong verbally. The Transcribe speed of Google is 2x or 3x times faster than Amazon. Finally, considering the price factor as well Amazon charges more than the Google Cloud Speech-to-Text

Do you think Google Cloud Speech-to-Text delivers good value for the price?

Yes

Are you happy with Google Cloud Speech-to-Text's feature set?

Yes

Did Google Cloud Speech-to-Text live up to sales and marketing promises?

Yes

Did implementation of Google Cloud Speech-to-Text go as expected?

Yes

Would you buy Google Cloud Speech-to-Text again?

Yes

In our real time meetings or webinars where larger audience are expected we have enabled the captions options with Google Cloud Speech-to-Text tool this start transcribing the complete audio conversation in the neat text format. Also while performing the interview process as well we use this tool to make sure that we adhere to certain rules and are being checked by the superior management team to make sure the transcription has required questions being asked on for quality analysis. Also during the customer call we use this tool to make sure two way communication is transcribed and will be later reviewed when there is an escalation by the superior management

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