TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Domains

    Score8.6 out of 10
    N/AN/A

    $12

    per year

    Rackspace Email

    Score10 out of 10
    N/ARackspace Email presents what the vendor describes as a reliable, cost-effective solution for small business email hosting. Hosting services start at 25GB, and services include email migration, spam and virus protection built-in, an upgrade to include archiving, and 24x7x365 support.

    $2.99

    per month per user

    Pricing
    Google DomainsRackspace Email
    Editions & Modules
    .com
    $12.00
    per year
    .net
    $12.00
    per year
    .org
    $12.00
    per year
    Rackspace Email
    $2.99
    per month per user
    Rackspace Email Plus
    $3.99
    per month per user
    Rackspace Email Plus + Add Archiving
    $6.99
    per month per user
    Offerings
    Pricing Offerings
    Google DomainsRackspace Email
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Google DomainsRackspace Email
    Considered Both Products
    Google
    No answer on this topic
    Rackspace
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    7 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    7 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    7 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    7 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    6 Answers
    No answers on this topic
    Best Alternatives
    Google DomainsRackspace Email
    Small Businesses
    Namecheap
    Score6.2 out of 10
    Flywheel
    Score4.8 out of 10
    Medium-sized Companies
    No answers on this topic
    WP Engine
    Score7.4 out of 10
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google DomainsRackspace Email
    Likelihood to Recommend
    8.4
    (25 ratings)
    10.0
    (2 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.4
    (6 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (3 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Google DomainsRackspace Email
    Likelihood to Recommend
    Google
    [Google Domains is] very simplistic and easy to use, so it's very straightforward to register a new domain but it doesn't have some features that other services provide. Also, the integration with other Google Services and domain search tool is amazing.
    Incentivized
    Read full review
    Rackspace
    If you need a trusted email hosting platform, Rackspace is definitely the way to go. Not only is it simple to use, but the help they're willing to provide is also outstanding. Whether you're upgrading (or even downgrading) a service, or have concerns over any use cases, they're great at providing assistance and being diligent to understand your needs. If you only require a simple email for only a few people, it may not be the way to go, but it's hard to beat the price they offer (and the clarity on that pricing as well).
    Incentivized
    Read full review
    Pros
    Google
    • Process of buying a domain with Google Domains is easy
    • Payment was simple - can use Google Wallet and other forms of payment.
    • After purchase, you can quickly build a website with one of their partners.
    • Email forwarding add-on for free.
    Incentivized
    Read full review
    Rackspace
    • Racksapce is quick and helpful when contacted for support.
    • Rackspace is easy to set up and run on various email clients.
    • The service is affordable and compares well with any similar services.
    • It has a nice admin panel which is easy to follow and understand.
    Incentivized
    Read full review
    Cons
    Google
    • Google Domains is pretty good at pre-solving email faux pas such as reply all mishaps. Perhaps a built-in email monitoring tool such as knowing when a customer opens up an email would be good. You can get these features with integrations, but what if it was an internal Google product? Might be nice
    • Email masking was a bit difficult to figure out, but nothing you can't discover with a few Google sessions.
    • I wish I could see more insight into time zones that my customers are in, or scheduling calls on Gcal with timezone awareness. I know this is super hard to code around though.
    Incentivized
    Read full review
    Rackspace
    • Ticket system - For the most part, it's fine, but you have to log in to see the ticket/case messages. The email notification only lets you know you have a message.
    • Login speed - It takes a bit longer than what most users would like to login to the admin panel.
    • Clicks to control panel - The default screen is the ticket screen. I would prefer the home page immediately include a method to get to my admin tools beyond ticket creation.
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    Unless the product goes away, I'll continue using it.
    Incentivized
    Read full review
    Rackspace
    No answers on this topic
    Usability
    Google
    Because it is intuitively easy to use, like all of their products. The integration with other apps works seamlessly, and you can have a professional website within hours, rather than days, as with most hosting companies. The templates on the website builder for just about every business make it so simple that even I can do it!
    Incentivized
    Read full review
    Rackspace
    No answers on this topic
    Support Rating
    Google
    I've never actually had to use support because everything has been very straightforward and I have not had a glitch. I have used Google's support for other items so I can only imagine that it's probably the same support which is decent. They do take a while to get back to you.
    Incentivized
    Read full review
    Rackspace
    Honestly, if it wasn't for the way in which ticket updates are shared, it would be a ten. They provide excellent support, from sales to technical to even migration services. I've always gotten my questions answered clearly, by someone who is human. If answers were displayed via email as well, rather than just a notice that I needed to login to see a message, it would be even better.
    Incentivized
    Read full review
    Alternatives Considered
    Google
    GoDaddy is great, but what I really like about Google Domains when compared to GoDaddy is the ease of centralization. Our email, calendar, accounts, domain, etc was all handled in one place and that made things really easy. You could also access domains easily and quickly by being logged into your email, instead of worrying about yet another log in.
    Incentivized
    Read full review
    Rackspace
    No answers on this topic
    Return on Investment
    Google
    • Being able to host my URL with Google Domains is one less thing I have to worry about in my writing career.
    • I'm sure having my URL, which is my name, with Google Domains also helps people find me via Google's search engine.
    • Its ease of integration with other Google products, especially Google Apps for Business, is a huge plus for marketing and day-to-day work.
    Incentivized
    Read full review
    Rackspace
    • We have had little disruption with our emails. I can think of only one problem in the last three years.
    Incentivized
    Read full review
    ScreenShots