Good Choice for Customer-Facing or Internal Communications
December 04, 2017
Good Choice for Customer-Facing or Internal Communications
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Google Domains
Google Domains was used by our support, sales, and executive departments at two separate companies where I was primarily dealing with implementation and heavy emotional-labor. Google Domains addressed the problem of disjointed email - it is popular and I never had a problem as far as "How do I attach..." or "How do I accomplish..." the UI is very straightforward and folder/label making is easy. Support could easily insert images in-line in emails, and overall Google Domains felt like the best choice for our smaller companies of 10 - 100 employees. I saw fewer mistakes and less email faux pas made by colleagues in Google Domains than in Outlook.
Pros
- Labeling and folders. It is easy to set up Google Domains to autodetect words in inbound emails and then pre-sort the emails appropriately.
- Ease of use for executive staff and very good email portability to mobile phones or iPads.
- UI - it is much more intuitive in my opinion than Outlook.
- Forwarding - again much more intuitive than other email platforms.
Cons
- Google Domains is pretty good at pre-solving email faux pas such as reply all mishaps. Perhaps a built-in email monitoring tool such as knowing when a customer opens up an email would be good. You can get these features with integrations, but what if it was an internal Google product? Might be nice
- Email masking was a bit difficult to figure out, but nothing you can't discover with a few Google sessions.
- I wish I could see more insight into time zones that my customers are in, or scheduling calls on Gcal with timezone awareness. I know this is super hard to code around though.
- Positive: Google Domains streamlined inter-company communication as well as customer-facing communication. There was no split between these two channels of communication, making life easier and communication much faster.
- Positive: The integration with Salesforce allowed staff to log emails right from Gmail instead of repeatedly from Salesforce itself. Integrations are key.
- Positive: folders and labeling and the ease of use for this saved tons of time and headache.
- Outlook
Google Domains worked better in terms of saving time via integrations, and it managed to work for all departments of our companies - sales, product, support, success, executive - Google Domains worked for everyone. Outlook seemed to be too cumbersome and the UI was not as fluid. If I were a CEO I would choose Google Domains over any other choice with no hesitation.
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