TrustRadius

Goverlan Reach vs. RemoteCall PC/Mobile/Visual

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Goverlan Reach
Score 8.0 out of 10
Enterprise companies (1,001+ employees)
The Goverlan Remote Administration Suite from Goverlan is remote administration software for IT management.
$648
per year
RemoteCall PC/Mobile/Visual
Score 9.7 out of 10
Enterprise companies (1,001+ employees)
RemoteCall is a cloud based remote support solution bridging the agents and clients. Support client PCs, mobile devices and via camera using the cloud based service or in-house server solution. It is a solution for IT professionals and it can be used from PCs, mobile devices, websites and apps with 100% RSUPPORTs remote service technology. The vendor's flagship products, RemoteCall WebViewer boasts users among all types of companies, governments, public institutions, manufacturers, as well as…
$30
per installation
Pricing
Goverlan ReachRemoteCall PC/Mobile/Visual
Editions & Modules
Standard
$648
per year
Professional
$1,428
per year
Enterprise
$2,772
per year
RemoteCall Server
30k+ USD
per installation
RemoteCall PC
59.90 / month
per seat
RemoteCall PC + visual
74.90 / month
per seat
RemoteCall PC + mobile
79.90 / month
per seat
RemoteCall PC + mobile + visual
129.90 / month
per seat
Offerings
Pricing Offerings
Goverlan ReachRemoteCall PC/Mobile/Visual
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details* Each operator license allows the remote management and support of an unlimited number of INTERNAL endpoints * Each license includes between 10 to 20 manageable EXTERNAL endpoints (based on edition). Additional external endpoint licence is $5 per node per year (volume discount available) * Operator licenses can be purchased on a perpetual or subscription basis** RemoteCall Server pricing is calculated as [one-time server software fee] + [one-time per device license fee] + [optional yearly maintenance] ** SaaS plan's device can be Windows / Mac PC or Android / iOS mobile devices.
More Pricing Information
Community Pulse
Goverlan ReachRemoteCall PC/Mobile/Visual
Considered Both Products
Goverlan Reach
Verified User
Anonymous
Chose Goverlan Reach
Goverlan was a better overall value providing licensing flexibility, more features and consistent quality for a lower price point. There are many products that provide remote capabilities but this product goes well above and beyond most of them allowing remote installs and …
Verified User
Anonymous
Chose Goverlan Reach
Not as full featured for Microsoft products but better at cross platform uses. Agent-less option works better in Goverlan.
RemoteCall PC/Mobile/Visual
Verified User
Anonymous
Chose RemoteCall PC/Mobile/Visual
RemoteCall and Teamviewer are both good products. However, technical support for Teamviewer is difficult. When a problem occurred, it did not respond immediately and took a long time and it took too much time and money to customize it for the company. On the other hand, …
Features
Goverlan ReachRemoteCall PC/Mobile/Visual
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Goverlan Reach
8.5
Ratings
7% above category average
RemoteCall PC/Mobile/Visual
-
Ratings
File transfer8.00 Ratings00 Ratings
Instant message9.00 Ratings00 Ratings
Access to sleeping/powered-off computers3.10 Ratings00 Ratings
Over-the-Internet remote session10.00 Ratings00 Ratings
Remote management of servers & workstations10.00 Ratings00 Ratings
Remote Active Directory® management10.00 Ratings00 Ratings
Centralized management dashboard9.00 Ratings00 Ratings
Session record9.00 Ratings00 Ratings
Monitoring and Alerts7.00 Ratings00 Ratings
Multi-platform remote control10.00 Ratings00 Ratings
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Goverlan ReachRemoteCall PC/Mobile/Visual
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User Ratings
Goverlan ReachRemoteCall PC/Mobile/Visual
Likelihood to Recommend
10.0
(0 ratings)
10.0
(0 ratings)
User Testimonials
Goverlan ReachRemoteCall PC/Mobile/Visual
Likelihood to Recommend
Inexpensive but full featured solution for IT Operations teams that need good tools.
Verified User
Anonymous
Read full review
There was an engineer call due to an emergency failure at the customer. It took an hour for the engineer to move and get to the site. So, using RemoteCall, I immediately supported the problem while moving. The customer's problems were resolved before arriving on-site, and the customer was satisfied thanks to the quick handling and response. Without RemoteCall, the golden hour would have been missed.
Verified User
Anonymous
Read full review
Pros
  • Good configurable dashboard that can be personalized per audience
  • Built in packages for monitoring standard applications that can be personalized easily
  • Simple, easy to use update deployment configuration.
Verified User
Anonymous
Read full review
  • low cost.
  • fast access.
  • Remote mobile service.
Verified User
Anonymous
Read full review
Cons
  • Machines must be online for actions to be performed, scopes allow you to rerun them against failed objects only but really a much better option would be for client agent to check in at power on for open jobs.
  • Newest version of Reach is glitchy on Windows 10 requiring the occasional restart of the application.
Verified User
Anonymous
Read full review
  • They need to invest more in advertising.
  • Fewer users than competitors.
Verified User
Anonymous
Read full review
Alternatives Considered
Goverlan was a better overall value providing licensing flexibility, more features and consistent quality for a lower price point. There are many products that provide remote capabilities but this product goes well above and beyond most of them allowing remote installs and reporting features.
Verified User
Anonymous
Read full review
RemoteCall and TeamViewer are both good products. However, technical support for TeamViewer is difficult. When a problem occurred, it did not respond immediately and took a long time and it took too much time and money to customize it for the company. On the other hand, RemoteCall provided various services at a low cost. In particular, it was customized to satisfy 100% of our requirements with a demanding customer.RemoteCall is the best value for money.
Verified User
Anonymous
Read full review
Return on Investment
  • With a product like this it is entirely possible that you will see large increase in Help Desk efficiency for those who are willing to take the time to fully explore its possibilities.
  • Much more robust that any other remote support product I have used while still extremely cheap compared to competing products. This can bring enterprise level support options to those that may normally not be able to afford it.
  • Reporting features are invaluable to anyone wanting to truly know what is happening on their network.
Verified User
Anonymous
Read full review
  • Saved a lot of time and money.
  • Low cost.
Verified User
Anonymous
Read full review
ScreenShots

Goverlan Reach Screenshots

Screenshot of Real-time user and machine management and supportScreenshot of Global IT Process AutomationScreenshot of Goverlan File Manager

RemoteCall PC/Mobile/Visual Screenshots

Screenshot of PC supportScreenshot of Mobile supportScreenshot of Visual supportScreenshot of Remote support work-from-homeScreenshot of RemoteCall WebViewer