Grafana OnCall vs. Squadcast

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Grafana OnCall
Score 9.0 out of 10
N/A
Grafana OnCall is an open source, easy-to-use on-call management tool built to help teams improve their collaboration and resolve incidents faster. Grafana OnCall (formerly known as Amixr) was started in 2018 at Amixr Inc., which Grafana Labs acquired in 2021.
$0
Squadcast
Score 7.5 out of 10
N/A
Squadcast is an end-to-end incident response platform that helps tech teams adopt SRE best practices to maximize service reliability, accelerate innovation velocity and deliver outstanding customer experiences.
$7
per user/month
Pricing
Grafana OnCallSquadcast
Editions & Modules
No answers on this topic
Essential
$7.00
per user/month
Standard
$19.00
per user/month
Pro
$39.00
per user/month
Enterprise
$79.00
per user/month
Offerings
Pricing Offerings
Grafana OnCallSquadcast
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$7 per user/month
Additional DetailsThe stated prices are only for annual commitment only, for other details please refer the pricing page. We do offer custom pricing for large Enterprise customers and On-Premise deployments.
More Pricing Information
Best Alternatives
Grafana OnCallSquadcast
Small Businesses

No answers on this topic

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Medium-sized Companies
Freshservice
Freshservice
Score 8.5 out of 10
Freshservice
Freshservice
Score 8.5 out of 10
Enterprises
Freshservice
Freshservice
Score 8.5 out of 10
Freshservice
Freshservice
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Grafana OnCallSquadcast
Likelihood to Recommend
9.0
(2 ratings)
8.0
(1 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Grafana OnCallSquadcast
Likelihood to Recommend
Grafana Labs
Setting up the Grafana OnCall configuration is from the UI is a little bit complex, you need to create an integration, from there an escalation chain ann after that you need to change the template for the notificaion. Also the documentation is not entirely clear, particularly the section on provisioning with Terraform, because production stack is provisioned with infra structure as code.
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Squadcast Inc.
We tied Squadcast into our CI/CD pipeline for Airflow monitoring of workflows, and had it looking for failures and specific jobs. Then communicating out to a resource group with automated no answer or response next person communication. A lot of tools stop at one generic communication, but Squadcast allows you to take it a step further.
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Pros
Grafana Labs
  • Interface and information visualization
  • Escalations process with useful IF, ELSE alerting logic
  • Simple integration with wide list of data sources and using of webhooks for non-supported sources.
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Squadcast Inc.
  • Allows you to configure monitoring on events across the enterprise
  • Very flexible in the channels that you can communicate to - i.e. Slack, Email, SMS, etc...
  • Provides integrations into the systems that you use on a daily basis
  • Has a very easy to use online interface that comes with little to no learning curve
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Cons
Grafana Labs
  • it's a little complex to set up
  • landline phone numbers cannot be validated, only mobile numbers
  • Documentation is not entirely clear, particularly the section on provisioning with Terraform.
Read full review
Squadcast Inc.
  • Can be costly depending on how deep your budget is!
  • Support is not always the best
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Usability
Grafana Labs
setting up the Grafana OnCall functionality is complex but if you setup this and you know how to setup then the rest is easy. IAC is provided with terraform The UI for the alert groups shows the alerts in one view and from there you can go to the relevant alert trigger to solve the problems.
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Squadcast Inc.
No answers on this topic
Alternatives Considered
Grafana Labs
Unlike Grafana OnCall tool Splunk On-Call solution looks more complicated and noticeably inferior in the visualization of the information presented (UI is not user friendly). Alerts re-route process looks totally illogical and you need some time to get with it. However Splunk On-Call looks more featurable out-of-box and has iOS and Android apps while Grafana OnCall provides a general dashboard apps only.
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Squadcast Inc.
Squadcast is a much more user friendly product that works with multiple platforms and tools. I can't say this easily for the other tools that I've used
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Return on Investment
Grafana Labs
  • Reducing services downtime.
  • Better users loyalty as a result of improving of intra-departments collaboration.
  • Reducing the load of Service Desk.
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Squadcast Inc.
  • Squadcast has allowed us to reduce cost of an incident overall by reducing time to find an issue, communicate, and get an assigned resource.
  • Squadcast has created an increased awareness among teams in the enterprise of services and processes.
Read full review
ScreenShots

Squadcast Screenshots

Screenshot of Incident TimelineScreenshot of Incident Response page, with War RoomScreenshot of Incident Dashboard