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Guestara vs. Preno - Hotel Management Software

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Guestara

Preno - Hotel Management Software

5 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Guestara

    		N/AN/AGuestara is a guest management platform for independent hotels, resorts, hostels, short-term rentals, and growing hotel groups. It manages the full guest journey, from booking to post-stay, and runs on top of a property's existing PMS rather than replacing it, integrating with systems such as Cloudbeds, Oracle OPERA, Mews, Apaleo, Yanolja Cloud and Guesty. Key capabilities Guestara combines several guest-facing functions in one platform: AI-powered ID…

    $99

    per month (minimum package)

    Preno - Hotel Management Software

    Score9.1 out of 10
    		N/APreno is a hotel software company that offers cloud solutions for independent hoteliers - offering a PMS, Channel Manager and Booking Engine. Preno is a hotel management solution that automates and streamlines daily administration tasks, helping operators run their front desk and back office. The platform can be used by a variety of accommodation businesses, such as resorts, bed and breakfasts, vacation rentals, boutique hotels, villas, lodges, and serviced…

    $89

    Pricing
    GuestaraPreno - Hotel Management Software
    Editions & Modules
    Power
    $2.50
    per month per room
    Premium
    $4.50
    per month per room
    Enterprise
    $349
    per month per package
    No answers on this topic
    Offerings
    Pricing Offerings
    GuestaraPreno - Hotel Management Software
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsGuestara is priced per room, per month, billed monthly, with lower per-room rates available on quarterly and yearly prepayment. Each plan has a monthly minimum: Power from $99/month, Premium from $189/month, and Enterprise from $349/month. Short-term rental pricing differs from hotel pricing. Optional add-ons (such as the AI chatbot, additional messaging channels, smart-lock connections, and the WhatsApp marketing platform) are available on top of the base plans. Enterprise includes bespoke PMS and third-party integrations and is custom-quoted. See the pricing page for current details.—
    More Pricing Information
    User Ratings
    GuestaraPreno - Hotel Management Software
    Likelihood to Recommend
    -
    (0 ratings)
    9.0
    (3 ratings)
    User Testimonials
    GuestaraPreno - Hotel Management Software
    Likelihood to Recommend
    Guestara
    No answers on this topic
    Preno
    It has scalability, automation and very progressive. They listen to customer needs and adapt quickly. I look forward to the next phase of our journey with them. The business model is driven by a team of experts who truly care about your business. This quality supersedes any other quality sought in a business.
    Verified User
    Read full review
    Pros
    Guestara
    No answers on this topic
    Preno
    • Ease of use
    • Customer Support
    • Integrations
    • Affordable
    Verified User
    Read full review
    Cons
    Guestara
    No answers on this topic
    Preno
    • Staff need to know how to use SiteMinder.
    • Preno failed miserably at onboarding our business.
    • Up to 21 hours to respond to chats, and phones often go unanswered.
    • Poor linkage with Xero. Cost me over $3000 for an accountant to undo Xero issues after I spent hours going through the setup with someone from Preno.
    • I purchased this for ease with Xero. This is absolutely false as Preno staff were unable to link it to Xero properly.
    Michelle Rodney
    Owner
    Read full review
    Alternatives Considered
    Guestara
    No answers on this topic
    Preno
    Preno integrates with Light Speed and Xero. The two software systems we needed in our business. The integration gave us more time to focus on sales and other key aspects of the business.
    Verified User
    Read full review
    Return on Investment
    Guestara
    No answers on this topic
    Preno
    • better Focuse on Areas of Revenue
    • Difficult Accounts Management
    • Efficient Room Management
    Verified User
    Read full review
    ScreenShots

    Guestara Screenshots

    Screenshot of Guests check in before arrival or in seconds on site. AI scans and verifies guest IDs, auto-fills registration, captures signatures, and syncs to your PMS. Front desk queues shrink and a full check-in takes about 30 seconds, even at peak arrivals.Screenshot of Guestara catches problems before they become public reviews. It collects feedback during the stay, flags unhappy guests so staff can recover in real time, and routes happy guests to leave public reviews.Screenshot of how Guestara lets hotels offer room upgrades, early check-in, F&B, and local experiences at the moments guests are most likely to buy, with AI recommending the right offer to the right guest.Screenshot of Guestara's unified inbox brings guest conversations from WhatsApp, email, SMS, and social channels into one shared view, so any team member can see the full history and respond without switching tools. Messages can be assigned, and a 24/7 AI chatbot handles routine guest questions and escalates to staff when needed.Screenshot of Guestara lets hotels run marketing and guest engagement directly through WhatsApp. Properties can send broadcast campaigns, promotional offers, and automated messages to guests on the channel they check most, driving direct bookings and upsells without a separate marketing tool. Messages are managed alongside other guest conversations in the same platform.Screenshot of Guestara turns a tablet or lobby terminal into a self-service check-in station. Guests scan their ID, complete registration, and provide a signature without waiting at the front desk. AI extracts and verifies the ID details and syncs them to the property's PMS, completing check-in in about 30 seconds and reducing front desk queues at peak arrival times.

    Preno - Hotel Management Software Screenshots

    Screenshot of Preno's Property management Software | Have access to all of your guest bookings on one page. Easily switch between different views to see check-ins, unpaid invoices, returning guests and more.Screenshot of Preno's Booking Engine | Our BE is mobile optimised, enabling you to collect more direct bookings. Avoid the fees associated with OTAs and collect important guest details and payments.Screenshot of Preno's Channel Manager | Our CM seamlessly syncs with the 56 most popular Online Travel Agents (OTAs) including Booking.com, Expedia, and Airbnb. Improve efficiency and maximise revenue with instant reservation and availability updates.Screenshot of Store credit card details and preferences within Preno, by building comprehensive guest profiles. Remember preferences like favourite rooms or coffee to personalise guest experiences.Screenshot of Preno allows you to set rules for check-in/out dates, room rates and more. This is a powerful tool that saves time, as it allows you to dynamically adjust multiple rates at one time.Screenshot of Track and update housekeeping status’ within Preno, providing staff with instant updates. Preno also enables you to set tasks and add specific guest notes to rooms.