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Preno Review
August 12, 2022

Preno Review

Michelle Rodney | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Preno - Hotel Management Software

I use Preno as a PMS linked with SiteMinder for all of my national and international bookings for boutique accommodation business.
  • Links to SiteMinder.
  • Down $3000+ due to accountants fees.
  • Cheaper than Cloudbeds initially but price has now increased so no savings anymore.
SiteMinder bloke told me Preno was the best long-term if using Xero. He lied.

Do you think Preno - Hotel Management Software delivers good value for the price?

No

Are you happy with Preno - Hotel Management Software's feature set?

No

Did Preno - Hotel Management Software live up to sales and marketing promises?

No

Did implementation of Preno - Hotel Management Software go as expected?

No

Would you buy Preno - Hotel Management Software again?

No

Staff cannot direct you how to link with Xero. Staff doesn't answer the phone or reply to chats for up to 22 hours. Staff doesn't care that it cost me a fortune to undo Xero issues that should never have occurred in the first place.

Using Preno - Hotel Management Software

1 - Reception. Need to put nightly rate in on the date when looking at Preno. Now you have to flip through to SiteMinder to find dates when talking to people. Unnecessary. If nightly price was visible so much better.