Guideline headquartered in San Mateo offers a cloud-based 401k management software for businesses priced on a per employee basis.
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Simcenter STAR-CCM+
Score 9.5 out of 10
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Simcenter, from Siemens, is a suite of simulation tools and software. STAR-CCM+ is a multiphysics computational fluid dynamics (CFD) to study how products operate under real-world conditions.
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Pricing
Guideline
Simcenter STAR-CCM+
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Guideline
Simcenter STAR-CCM+
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Guideline
Simcenter STAR-CCM+
Features
Guideline
Simcenter STAR-CCM+
401(k)
Comparison of 401(k) features of Product A and Product B
I believe that the only thing more broken than Guideline's product is their customer support. From initial contribution dates to the disastrous account closure that cost us personally thousands of dollars, this has been by far the worst SaaS and customer experience I've ever had in my career. If only 1) Guideline's product or 2) customer support had individually been broken, we would not have ended up in this state. I sent dozens and dozens of emails inquiring about oddities I was seeing in the product, but Guideline's reps only gave more conflicting and what ended up being grossly inaccurate feedback and status updates. I hope this review reaches anyone who is thinking of closing their Guideline account. Be extremely wary of what Guideline says and does in the account closure process and exact for detailed and exact timelines (you'll have to follow up many times...). For those of you who haven't yet selected a 401k provider, I'd recommend staying as far away from Guideline as possible.
A case where you are interested in modeling various physics such as Aerodynamics, Hydrodynamics, Heat Transfer & Thermal Management, Multiphase Flow, Fluid-Structure Interaction (FSI), Combustion & Reacting Flows, Aeroacoustics, Electrochemistry, and Electromagnetics. STARCCM+ is recommended. But if your interest is complex Structural dynamics, durability, or Motion analysis, etc. better to go with other tools.
Post-processing results is also very intuitive, making extracting results very enjoyable and easy to use.
The Advanced rendering options that are available in STAR CCM+ can really help make very well-generated videos that can make the simulation easy to visualize, share with non-technical engineers, and showcase the study done.
I feel that the customer support was abysmal - In my experience, we were consistently given conflicting advice and statuses as we closed our account with Guideline. Despite many, many follow-ups attempting to clarify our current status and remaining steps to close the account, Guideline's reps continued to provide, I believe, misleading and inaccurate steps. This cost us thousands and thousands of dollars given Guideline was not able to appropriately pull the funds before closing the account.
Guideline's integrations - I believe there is clearly a broken pipeline between Guideline and Rippling. In my experience, contributions were not funded as expected when we first opened the account, and when we closed our account, there was no communication between Guideline and Rippling. Guideline continued to expect contributions into perpetuity despite closure of the account
I feel that Guideline's product itself is just broken in critical places - most importantly, statuses of contributions were reflected incorrectly in the software (Guideline thought funds were transferred, but they were not and Guideline never attempted to pull the funds from our bank). This, combined with the terrible customer support, cost us thousands and thousands of dollars after we closed our account. There are many absolutely critical features that are broken -> to give just one of many examples, it was not possible to update the bank account information and no error message was thrown. I was told that our account ended up in an exceptional state given our last payroll contribution date and account closure, but these seem like very basic things a 401k provider has to get right if there are going to manage people's money.
Maybe a little bit on the automation side and if you want to script something, if you want to automate procedures, that happens through every simulation round that you have. That part could be a little bit cumbersome right now, depending on the operating system that you use.
Introducing the software on other platforms like Mac OSS.
The few questions that we've had have been answered quickly and helpfully. The implementation was a breeze and the onboarding contacts were really helpful. There was some stuff I had to learn about 401(k)s in making the decision to implement Guideline, but the Guideline team was helpful in pointing me in the right direction.
STAR CCM+ technical support was very quick to respond when a ticket was raised for issues. For support in setting up a test case for the Lagrangian particle tracking technique, a support assist agent was assigned immediately, and after having a detailed discussion, my problem was understood by them, and a suitable test case was shared, which I was able to understand and use to build my case.
We selected Guideline due to their relationship with Gusto, our payroll service. However, we did review alternative options for our 401k program and found them very competitive as to price and quality. We were thinking about going with one of the bigger companies like Schwab, E*TRADE, Ally, etc., but found Guideline to be the best choice for us based on price and ease of use.
Competitive tools, both Fluent and STARCCM+, but the user interface and ease of learning, along with everything in a single interface, and a wide variety of proven physics capabilities, along with good scalability and automation, made the choice easy for me. Also, the user guide and tutorials available to explore various kinds of Physics capability, and A single license for access to all physics, also made it easy.
