Likelihood to Recommend In my experience, Guru is well suited. Actually, most of the time, Guru is tailored to every issue that I have handled. From the time that you search for a specific Guru name to the summary and the steps provided, you can easily understand it, so you can easily fit the process to the issue that you are currently handling.
Read full review It's well suited as a central point for your company. It can easily be branded for your every need and showcase everything that's going on for your users. The mobile app is excellent and gives the full package on your mobile device so that you're always in tune with what's going on at your workplace. There are loads of shoutouts and constant uploads of team photos and excursions. We work for a really active company, so there are always loads getting posted on a day-to-day basis. It breaks up the monotony of staring at a spreadsheet when you see your colleagues having fun while working.
Read full review Pros Advises on out-of-date cards that haven't been updated in awhile. Allows for AI search functionality - makes info faster to find. Permits list creation & card favoriting to help keep me organized. Creates pop-out windows so you don't lose your page; can see info side-by-side to save time. Read full review It's a great document library for everything to timesheets through to expenses Great friendly fresh feel to the interface User information is easily synced with AD/AAD and other sources Great 'People' section where staff can get to know their colleagues Great 'Apps' section where you can add links for all the sites our users need access to Read full review Cons It's not clear how to relate/ attach other guru cards. The feature exists but is not very easy to spot. We often find it difficult to search because we don't remember the card's title. I would love it if the tag words worked better. Once editing a card, instead of adding someone to collaborate on a draft, it would be good to send the draft to someone via email. I find people often ignore these emails/pings if it's just a draft collaboration. The wording could be to ask someone to verify the draft. Read full review I don't like the name. It's actually not simpler to spell Simpplr. Nice product, daft name. I'd like to see the people section stand out more and have a bolder collaboration side to it. It would be awesome to collaborate on documents together via a screen share facility. Video calling directly via Simpplr would be awesome. Read full review Likelihood to Renew I rated Guru a 9 out of 10 for renewal likelihood because it has significantly enhanced our processes and customer satisfaction in the automotive rental company. Guru’s user-friendly interface and organized knowledge base make it easy to access and update essential information, which is crucial for maintaining high operational standards. The tool’s integration with other platforms, like the Guru Chrome extension, streamlines our workflow, increasing efficiency and productivity. One of the standout features is the ability to favorite cards, allowing quick access to frequently used information, which saves time and ensures accuracy in customer interactions. Additionally, Guru’s analytics feature helps us identify which resources need updating, ensuring our knowledge base remains relevant and effective. The only reason it’s not a perfect 10 is occasional slow performance and occasional inaccuracies in search results. However, these minor issues do not overshadow the overall benefits Guru provides. Its consistent updates and reminders further enhance our ability to deliver excellent customer support, making it an indispensable tool for our team.
Read full review Usability Guru is easy to use once you can acclimate with it, and get a feel for the lay of the land. It does have a somewhat steep learning curve for new users, or agents that have not gotten previous experience with similar knowledge base solutions. It is easy to navigate and find cards, easy to tag and update tags, and it is a breeze to update or create entire cards. The text based formatting helps keep guiderails for syntax and helps maintain a professional, but not too wordy tone.
Read full review Reliability and Availability I have never encountered an outage with Guru in the year+ we've had it. I also never encountered an outage at the previous company where I used Guru. It has been extremely reliable.
Read full review Performance There is some occasional slowness, or multiple refreshes before content will load. This doesn't happen frequently, though, and I don't get complaints from teammates about it.
Read full review Support Rating The only reason I do not give it a a ten is because I think there is still some room for improvement in meeting the different time zone needs of their customers, but overall their support is top notch. Friendly, capable, and quick.
Read full review In-Person Training I would rate the in-person training for Guru a solid 9 out of 10. The session was incredibly valuable as it provided comprehensive insights into using Guru effectively. I learned a lot about the tool's functionalities, which significantly enhanced my proficiency and confidence in utilizing Guru for my daily tasks. The training was engaging, informative, and tailored well to ensure I could apply what I learned immediately. Overall, it was a highly productive and beneficial learning experience.
Read full review Online Training I would rate the online training for Guru a strong 8 out of 10. While it lacked the interactive nature of in-person sessions, the content was well-structured and delivered effectively. The training modules were clear and comprehensive, covering all essential aspects of using Guru. The flexibility of online training allowed me to learn at my own pace and revisit topics as needed. Overall, it provided a solid foundation and practical understanding of Guru's functionalities, making it a valuable learning experience despite the virtual format.
Read full review Implementation Rating You will need a very strong team of guru champions in order to get EVERYONE and EVERYTHING on Guru, it takes some craziness and over talking about guru everywhere to get people to be exicted, contribute and use. If you are starting any kind of buisness and you need KB, just go for guru as fast as you can because when you will grow you will thank yourself.
Read full review Alternatives Considered Guru is a vastly superior product for centralizing company knowledge, and in many ways, we feel that there is "more gas in the tank" with the tool (AI search, etc) and ways that we have yet to unlock all of its potential fully. This is primarily a resourcing issue on our side, not a fault of the Guru tool or team.
Read full review Simpplr seemed to have the most modern approach when describing what they want to achieve for the company. It integrates with all the platforms that we use and ticked all of the boxes we were looking for in a modern intranet package. It is significantly more modern and easier to manage than our old Intranet. Our comms team loves it, and feedback has been great from everyone in the company. It's hard to find any negatives about it.
Read full review Contract Terms and Pricing Model Guru is somewhat expensive compared to what our org is typically willing to spend on software solutions. Additionally, there is a price difference per seat when paid monthly versus annually, which was a big downside for us as my company didn't want to commit to an annual cost.
Read full review Scalability Right now, only customer support using Guru
Read full review Return on Investment We have a call center team in Honduras - Guru reduces the back and forth that happens when using an overseas and remote BPO Helps create a very solid and concrete basis for QA - if our processes are clearly documented, we can say with confidence that our scoring reflects the reality of our support. Helps give insight into where we are failing/falling short in training. The more a card is used, the more we can say it's likely that process is difficult to recall, not trained as well, or a pain for customers and the team. All of this insight can help drive change on the team and in the business. Read full review It's modernized our intranet and staff outlook Made it easier to communicate objectives with staff Allowed us to show focus on events that are coming up and really showcase them Internal news items are always great, and we have weekly updates from our Exec Team Read full review ScreenShots