Best tool.
October 08, 2024

Best tool.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

In our organization, Guru is used as a tool to answer and resolve various issues and concerns. It also provides the steps and instructions that we need to follow to ensure that we are providing effective resolutions to customers and that the whole process is calibrated.

Pros

  • In providing steps that can easily understand.
  • Giving complete but concise information.
  • Lastly providing correct resolution that's easy to follow.

Cons

  • if you can add a sample email on easy topic that would be a great improvement.
  • Convenient
  • User friendly.
  • Provide better resolution and services.
I give this rating because I really find Guru useful and user-friendly. You can easily follow and understand the steps and information from Guru. It has suited every issue that I have handled, and I was able to resolve it with the help of Guru. I hope that more people will find it helpful.
I prefer Guru because it's easy to follow, user-friendly, and really helps resolve different kinds of issues and concerns. We use it as the basis for the steps and instructions that we need to follow to make sure that we are providing effective resolutions to customers and that we are calibrated.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

In my experience, Guru is well suited. Actually, most of the time, Guru is tailored to every issue that I have handled. From the time that you search for a specific Guru name to the summary and the steps provided, you can easily understand it, so you can easily fit the process to the issue that you are currently handling.

Comments

More Reviews of Guru

  1. Home
  2. Knowledge Management Systems
  3. Guru Reviews
  4. User Review of Guru