Guru Satisfaction
Updated October 05, 2023
Guru Satisfaction
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
My organization uses Guru for day to day tasks. I go to Guru for information and best practices.
- Guru has a great search function.
- The My Library tab is resourceful, convenient and helpful.
- There are several departments in my company so having the ability to have the org chart makes things a lot easier for us.
- I don't fully understand the tasks tab
- I don't fully understand the annoucements tab
- I don't fully understand the mentions tab
- The My Library tab
- The favorites feature
- The Org Chart
- I don't get involved with this topic
- I simply use the service
I have used Google Drive in the past. Guru has a better look to what I am searching.
Do you think Guru delivers good value for the price?
Not sure
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Guru go as expected?
I wasn't involved with the implementation phase
Would you buy Guru again?
Yes
Using Guru
50 - We have a team of sales representatives and a customer support team. They use Guru the same way the I do.
50 - Guru is easy to use and I don't think there are any specific skills required to support Guru. In my organization Guru is used by entry level employees all the way up to executives.
- In my organization a use case for Guru would be for guidance on where to place merchants.
- We use Guru to guide us through processes like submitting a deal or who it can be sent to.
- We use Guru as a contact list as well.
- We have been able to use Guru to see the guides and process from different departments.
- It allows us to use links to different sites for ease of use.
- We can use it to increase team member knowledge and their productivity.
Evaluating Guru and Competitors
Not Sure
- Other
I was not the decision maker in purchasing Guru.
I was not part of the change or selection process.
Guru Implementation
- I was not part of the implementation.
Guru Training
- No Training
I don't think much training is needed to use Guru. It is more of getting use to the new system and exploring it ourselves.
Configuring Guru
This is not something I am responsible of handling.
This is not something I am a part of
Guru Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Kept well informed Immediate help available Support cares about my success | Poor followup Problems left unsolved Escalation required Need to explain problems multiple times Slow Initial Response |
This does not apply to me.
I have not heard of complaints from the team on this topic but I am not the one that handles this topic.
Using Guru
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- The customized organization of content is helpful.
- The search feature.
- I am a visual person so maybe being able to select a color scheme will work.
Guru Reliability
Integrating Guru
- n/a
- n/a
- n/a
I am not responsible for any intergrations withing Guru. I am simply a user.
- n/a
- n/a
- n/a
I am a user of Guru and I don't handle the integration part of this.
I am a user of Guru and I don't handle the integration part of this.
I am a user of Guru and I don't handle the integration part of this.
Relationship with Guru Technologies
I was not part of the sales process.
I was not part of the sales process.
Upgrading Guru
- Not sure, I am not involved on upgrades.
- Not sure, I am not involved on upgrades.