Great training support tool!
August 27, 2024

Great training support tool!

Manuela Gomes | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

Everything from training to processes and new systems. The team has full visibility of different areas of work. We are a 12-space coworking company, and the biggest challenge is keeping everyone informed. Guru helps us create an encyclopedia for the business and makes it easier to point our colleagues in the right direction. As part of the Facilities team, we must work with many contractors; Guru has helped us organize information and collaborate with some IT contractors, ensuring we have the right information.

Pros

  • Tag words to help the search engine.
  • Ability to associate other guru cards in one card.
  • Page layout is very user friendly and organized.

Cons

  • It's not clear how to relate/ attach other guru cards. The feature exists but is not very easy to spot.
  • We often find it difficult to search because we don't remember the card's title. I would love it if the tag words worked better.
  • Once editing a card, instead of adding someone to collaborate on a draft, it would be good to send the draft to someone via email. I find people often ignore these emails/pings if it's just a draft collaboration. The wording could be to ask someone to verify the draft.
  • New employees have a great organised training platform.
  • Easily update or add new processes - proved to improve the whole team's knowledge.
  • Reduced time spent by team having to explain things over and over again.
Overall, it's a great tool and base. Not a ten yet, as I think the search engine still needs to learn a few more keywords - I struggle to find specific cards because I can't remember their title and sometimes want to search by a keyword, but it doesn't always work. The card management side, not sure if this can be improved or it's just user laziness, but a mote impactful reminder rather than a billion notifications that we all end up ignoring after the 3rd one.

Do you think Guru delivers good value for the price?

Not sure

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

We use Guru cards as a tool to keep a team of over 60 updated on processes in different areas/ industries. This is a great directory of knowledge and very useful for a wide spectrum of users. The biggest struggle is when we request verification for older cards, they tend to be ignored or forgotten about. The notifications get a bit accumulated.

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