Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Gusto
Score 7.6 out of 10
N/A
Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.
$46
per month
Inova Payroll
Score 6.1 out of 10
N/A
Inova is a payroll and HR solutions company serving small and medium-sized employers across the United States. Headquartered in Nashville, TN. Inova Payroll provides a human capital management solution to better attract, hire, pay and engage employees. Features include a single database with one interface and one employee record for visibility into employee data; real-time data for better decision-making; and cloud-based delivery for convenience and scalability.N/A
Pricing
GustoInova Payroll
Editions & Modules
Simple: A streamlined set of automatic payroll features and benefits integrations
$40/month + $6/mo per person
$12 per employee/contractor
Plus: Comprehensive payroll, benefits, and HR tools for employers building a great place to work
$80/month + $12/mo per person
Premium: Scalable payroll and benefits, expert HR, and dedicated support for the complex needs of growing teams
Exclusive pricing, contact Gusto
No answers on this topic
Offerings
Pricing Offerings
GustoInova Payroll
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsGusto offers three pricing plans for payroll, benefits, and HR, so you can choose the plan that meets your business needs.
More Pricing Information
Community Pulse
GustoInova Payroll
Considered Both Products
Gusto

No answer on this topic

Inova Payroll
Chose Inova Payroll
Our company implemented the use of Gusto, and although the payroll service is excellent, the main reason we switched to Inova Payroll was the poor customer service that this program offered us in order to solve the "MANY" problems that were shown on the site.
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
GustoInova Payroll
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Gusto
8.4
166 Ratings
2% above category average
Inova Payroll
9.0
1 Ratings
9% above category average
Pay calculation8.2158 Ratings9.01 Ratings
Support for external payroll vendors8.58 Ratings9.01 Ratings
Benefit plan administration7.6109 Ratings9.01 Ratings
Direct deposit files8.3161 Ratings9.01 Ratings
Salary revision and increment management8.0136 Ratings9.01 Ratings
Reimbursement management9.511 Ratings9.01 Ratings
Off-cycle/On-Demand payment00 Ratings9.01 Ratings
Best Alternatives
GustoInova Payroll
Small Businesses
Patriot Software
Patriot Software
Score 9.1 out of 10
Patriot Software
Patriot Software
Score 9.1 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GustoInova Payroll
Likelihood to Recommend
7.0
(179 ratings)
9.0
(1 ratings)
Likelihood to Renew
9.0
(7 ratings)
-
(0 ratings)
Usability
8.1
(3 ratings)
-
(0 ratings)
Support Rating
1.5
(24 ratings)
-
(0 ratings)
Implementation Rating
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
GustoInova Payroll
Likelihood to Recommend
Gusto
I would love to use Gusto for companies of all staff sizes but I understand that larger businesses will opt for a PEO and willingly give up flexibility and features to do that. However, I love that Gusto can be customized on so many levels – offer letter, adding documents for new hires, document verification, deploying documents to existing staff, tracking who has signed, helping staff select health benefits (love that this is an entirely paperless process!), screen share support (love this!), a host of integrations with other apps are easy to link up. The interface is delightful (love the piglet!), HR support for Master Admins is very professional. There are templates, forms, rules and updates provided for all States. And the reports are so easy to read, customize and understand. Amazing!
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Inova Payroll
Unless I'm in an unusual situation with an employee, it only takes a few minutes to complete payroll with Inova.Some features are not yet fully customizable and, as a result, force us to reverse engineer processes in a roundabout way that does not necessarily meet our business needs.
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Pros
Gusto
  • The self-service aspect of the software is very nice. We rarely need to get customer service involved.
  • For the first 2 years of our subscription to Gusto, customer service has been good when we needed it.
  • We have also had good experience with third parties recommended by Gusto including a 401(k) administrator, R&D tax credit analyst, and background check software.
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Inova Payroll
  • Calculate tax deductions and distribute paychecks for auditing and tax reporting purposes.
  • Applicant Tracking feature that allows you to create and post vacancies on the job page of the website and on various job portals.
  • Design plans for onboarding sessions and communicate with new hires.
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Cons
Gusto
  • I already think the app is streamlined, and I've had no complaints about using it.
  • Since [I think] people can get a Gusto account mainly through an employer organization, the only doubt I had is that I thought my employer could see all of my financial information in my account. But after a 2-minute phone call and reassurance that this fear would violate federal banking laws, I was relieved. Maybe a disclaimer could be included on the webpage or in employees' onboarding that would put people with that concern at ease.
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Inova Payroll
  • I would like the ATS component that monitors candidate hiring to be able to trigger more hiring activities like connecting with our background check provider and scheduling a prospect appointment.
  • The benefit statement could be more advanced.
  • A little more update for the UXI.
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Likelihood to Renew
Gusto
Unless they break it, I'm never leaving. It's just too easy. Gusto is also really affordable, and for what I pay, it's worth having the historical record within the system. I like that I can go back and pull up W2's for year's past. This sort of easy access reporting, has been helpful especially when getting reports for PPP loans.
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Inova Payroll
No answers on this topic
Usability
Gusto
The UI is clean and simple. It's incredibly easy to find what you need to find, and if you can't, a quick search of their help files will direct you where you need to go about 90% of the time. For that last 10%, a support e-mail will result in a quick answer. Almost any time I try to do something new I haven't done before with Gusto, I can do it in a few minutes.
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Inova Payroll
No answers on this topic
Support Rating
Gusto
Gusto's customer service has really deteriorated lately and they seem to have really changed their focus. It used to be when you called you were routed to an individual who knew about payroll, benefits, reporting, etc. but now you get someone who seems to have not received the correct training. My last call about a dismissal payroll took me over an hour of my time and the person still could not help me and finally transferred me to someone else.
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Inova Payroll
No answers on this topic
Implementation Rating
Gusto
Super easy to implement and use!
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Inova Payroll
No answers on this topic
Alternatives Considered
Gusto
Gusto was the only payroll provider we used for our business. Before Gusto we were running payroll manually, which was cumbersome and didn’t account for our tax liability. Gusto is heads and shoulders above running payroll manually. It takes the load of payroll management off your shoulders and gives employees and easy to use portal to manage their personal payroll information.
Read full review
Inova Payroll
Our company implemented the use of Gusto, and although the payroll service is excellent, the main reason we switched to Inova Payroll was the poor customer service that this program offered us in order to solve the "MANY" problems that were shown on the site.
Read full review
Return on Investment
Gusto
  • After a recent glitch with the payroll processing system, employees were forced to accept paper checks for a few weeks while Gusto's technical support team figured out the problem. This led to some employees being forced to miss work and lose money while having to deal with an antiquated paper check process.
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Inova Payroll
  • It minimized our cost as we were able to get rid of the paper time tracking system altogether.
  • Recruiting, hiring, and onboarding are streamlined in one place where we can connect you directly to payroll.
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ScreenShots

Gusto Screenshots

Screenshot of Flexible, automated payrollScreenshot of Time-off trackingScreenshot of The source of truth for HR data

Inova Payroll Screenshots

Screenshot of Administrator dashboardScreenshot of WorkflowsScreenshot of Payroll register