Great service, great product
October 09, 2022

Great service, great product

Eva Johnson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Inova Benefits
  • Inova Payroll
  • Inova Payroll - Background Screening
  • Inova Human Resource Outsourcing (HRO)
  • Inova HCM - Applicant Tracking
  • Inova HCM - Onboarding
  • Inova HCM - LMS
  • Inova HCM - Talent Management
  • Inova HCM - Employee Communications
  • Inova HCM - Affordable Care Act Reporting
  • Inova 401(k) Plans

Overall Satisfaction with Inova Payroll

The app is easy to use for businesses. We don't really have time to try to remember how to access things like reports that we don't use that often, so the option to create shortcuts makes it a lot easier for us to discover the things we need.

Pros

  • Calculate tax deductions and distribute paychecks for auditing and tax reporting purposes.
  • Applicant Tracking feature that allows you to create and post vacancies on the job page of the website and on various job portals.
  • Design plans for onboarding sessions and communicate with new hires.

Cons

  • I would like the ATS component that monitors candidate hiring to be able to trigger more hiring activities like connecting with our background check provider and scheduling a prospect appointment.
  • The benefit statement could be more advanced.
  • A little more update for the UXI.
  • Payroll management system.
  • Applicant tracking systems.
  • General ledger accounting forms.
  • Historical data, including W2 forms and pay stubs.
  • It minimized our cost as we were able to get rid of the paper time tracking system altogether.
  • Recruiting, hiring, and onboarding are streamlined in one place where we can connect you directly to payroll.
Our company implemented the use of Gusto, and although the payroll service is excellent, the main reason we switched to Inova Payroll was the poor customer service that this program offered us in order to solve the "MANY" problems that were shown on the site.

Do you think Inova Payroll delivers good value for the price?

Yes

Are you happy with Inova Payroll's feature set?

Yes

Did Inova Payroll live up to sales and marketing promises?

Yes

Did implementation of Inova Payroll go as expected?

Yes

Would you buy Inova Payroll again?

Yes

Unless I'm in an unusual situation with an employee, it only takes a few minutes to complete payroll with Inova.Some features are not yet fully customizable and, as a result, force us to reverse engineer processes in a roundabout way that does not necessarily meet our business needs.

Inova Payroll Feature Ratings

Pay calculation
9
Support for external payroll vendors
9
Off-cycle/On-Demand payment
9
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
9

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