Halo Service Desk vs. SAP Service Cloud

Halo Service Desk

Halo Service Desk

1 Reviews and Ratings

SAP Service Cloud

SAP Service Cloud

193 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Halo Service Desk	Score 10.0 out of 10	Enterprise companies (1,001+ employees)	Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. The solution boasts intuitive workflows to empower teams to deliver excellent service to customers and employees. Standardises processes and provides analytics to align IT to the business needs in a single IT service desk solution. Features include: incident, problem and change management, asset management, service catalogue, telephony integration, dashboard reporting and self-service…	$55 per month per user
SAP Service Cloud	Score 8.5 out of 10	N/A	SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.	N/A

Pricing

Halo Service Desk

SAP Service Cloud

Editions & Modules

Halo Service Desk (All-inclusive): $55
per month per user
Halo Service Desk (All-inclusive): $55
per month per user

No answers on this topic

Offerings

Pricing Offerings
Halo Service Desk	SAP Service Cloud
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Halo Service Desk	SAP Service Cloud

Best Alternatives
	Halo Service Desk	SAP Service Cloud
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Simplify360 Score 7.8 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Dialpad Support Score 9.1 out of 10
Enterprises	SysAid Score 8.9 out of 10	Verint Community Score 9.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Halo Service Desk	SAP Service Cloud
Likelihood to Recommend	- (0 ratings)	8.5 (105 ratings)
Likelihood to Renew	- (0 ratings)	7.5 (4 ratings)
Support Rating	- (0 ratings)	5.5 (1 ratings)
Ease of integration	- (0 ratings)	7.7 (68 ratings)

User Testimonials
	Halo Service Desk	SAP Service Cloud
Likelihood to Recommend	Halo Service Solutions No answers on this topic	SAP SAP Service Cloud is well suited with its omni-channel capabilities giving the possibility to collect service requests from different channels like phone, e-mail or CTI telephony. It also has nice User Interface (when it comes to desktop version). On the other hand SAP Service Cloud needs to be definitiely improved in terms of mobile app, which is horrible and it has limited development possibilities. Incentivized Verified User Anonymous Read full review
Pros	Halo Service Solutions No answers on this topic	SAP First is It is highly effective when we consider Customer Relation Engagement. Good User Interface by which anyone can get used to it quickly. It is providing infinite opportunity of integration with other SAP solutions. Affordable Solutions with effective features. It has prebuilt charts which helps us to define customer journey with ease of efforts. Incentivized Verified User Anonymous Read full review
Cons	Halo Service Solutions No answers on this topic	SAP While SAP Service Cloud offers a wealth of features, its interface can sometimes feel overwhelming. For newcomers, especially those not tech-savvy, a more intuitive or simplified layout would be beneficial. While it allows for some level of personalization, making deep customizations can be challenging. Given the unique requirements of our client's customer service, having more flexibility in tailoring the tool to our exact needs would be nice. While SAP Service Cloud integrates well within the SAP ecosystem, it can sometimes be less smooth when linking up with non-SAP third-party tools. Enhancing these integrations would streamline our operations, especially when using other software tools alongside it. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Halo Service Solutions No answers on this topic	SAP SAP Service Cloud offers sturdy competencies for case control, workflow automation, and purchaser engagement. However, since our organization continues to be within the early assessment section, we have not but experienced its complete potential. Once fully applied and custom designed to our desires, the score can also increase as we investigate usability and integration with other SAP solutions. Incentivized Verified User Anonymous Read full review
Support Rating	Halo Service Solutions No answers on this topic	SAP I have found that sometimes issues reported to the SAP takes more time also they lack system support with respect to the priority . Also we don't see RCA for the issues raised. Also turn around time for the issues is not fixed as the support is global sometimes the issues float here and there. Incentivized VK Vishal kanwar Deputy Manager Read full review
Alternatives Considered	Halo Service Solutions No answers on this topic	SAP Zoho Desk is the ultimate software for clear communication, but when we compared these two according to our needs, we found out that SAP Service Cloud is the best option for us. Since it provides everything in one location, Zoho Desk is somewhat lacking in this area. That was the reason for choosing SAP Service Cloud. Incentivized KC Kirsten Cornell Senior Communications Specialist Read full review
Return on Investment	Halo Service Solutions No answers on this topic	SAP can help speed up issue resolution, reducing the time customers spend waiting for solutions AI insights help predict the customer profile, satisfaction, and possible options for service resolutions One stop for all historical customer service requests and data and useful to calculate who are high CLTV customers Incentivized Verified User Anonymous Read full review
ScreenShots	Halo Service Desk Screenshots	SAP Service Cloud Screenshots