HaloITSM

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HaloITSM	Score 8.0 out of 10	Enterprise companies (1,001+ employees)	HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. The vendor describes the following five differentiators: 1.…	$49 per month per user

Pricing

HaloITSM

Editions & Modules

On Premise: $49
per month per user
Cloud: $49
per month per user

Offerings

Pricing Offerings
HaloITSM
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

Optional

Additional Details

There is 15% discount for all charities, educational institutions and non-profit organisations.

More Pricing Information

Community Pulse
	HaloITSM
Considered Both Products	HaloITSM AB Ashley Brown IT Services Delivery Manager Chose HaloITSM HaloITSM offered the highest level of functionality, available as standard, at our price level. Halo support during our trial period was second to none and unrestricted. We had a list of deciding factors covering the most important areas of functionality and HaloITSM covered … Helpful? IH Isabelle Hufschmid ICT Supporter Chose HaloITSM Halo just matched all our criterias like: provide knowledgebase articles with or without beeing logged in, assessing knowledgebase articles to user groups, sync users with Azure login via SSO customizable selfservice portal, disable modules which are not in use, provide … Incentivized Helpful? Verified User Manager Chose HaloITSM Simply better. Each system has its merits, however, HaloITSM simply does everything in one neat package. no hidden costs fully sorted and without the constant frustrations of other systems. Simple, elegant, efficient, and maps to our processes NOT the other way around - the way … Helpful? Richard Aylin Analyst Chose HaloITSM This sits head and shoulders above anything I've used before. The degree of customization (whilst sometimes challenging to realize) is second to none. We have encountered relatively few issues/faults with Halo and the support for any such problems is generally excellent. Helpful? Verified User Manager Chose HaloITSM [HalolTSM is] easier to configure, [more flexible] with workflows, [has] APIs and customizable fields, [and] additional licenses [do] not require system file updates and service restarts. Helpful? MS Mark Sawyer Infrastructure Manager Chose HaloITSM Spiceworks has a limited feature set compared to Halo and we also had issues with ticket creation. Sometimes tickets would get missed or emails wouldn't send/recieve. ConnectWise was very clunky and slow at times. Instead of using a web interface it uses a software interface. … Helpful? Verified User Manager Chose HaloITSM Based on our requirements, this is how we scored them. Halo - 78, ServiceNow - 77, Ivanti - 67, Jira - 57, Freshservice - 41. This was based purely on our requirements and whether additional modules required additional licences. Incentivized Helpful? Verified User Engineer Chose HaloITSM LANDesk was quite a large, non-cloud system that was basically too big for our trust. It offered lots of functionality, but we would have just never used it all. It also required an on-site server which does not fit into our future plans and portfolio. Therefore HALO was the … Helpful? AS Alan Sumner Strategic Change Manager Chose HaloITSM Halo provides value for money, being the easiest to configure. We read the customer reviews of the various products and chose Halo based on them. Helpful?

Features

HaloITSM

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	HaloITSM 8.4 12 Ratings 2% above category average
Organize and prioritize service tickets	8.612 Ratings
Expert directory	8.58 Ratings
Service restoration	8.77 Ratings
Self-service tools	8.611 Ratings
Subscription-based notifications	8.612 Ratings
ITSM collaboration and documentation	8.39 Ratings
ITSM reports and dashboards	7.712 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	HaloITSM 7.9 10 Ratings 4% below category average
Configuration mangement	8.07 Ratings
Asset management dashboard	7.77 Ratings
Policy and contract enforcement	8.05 Ratings

Change management

Comparison of Change management features of Product A and Product B
	HaloITSM 8.8 9 Ratings 3% above category average
Change requests repository	8.79 Ratings
Change calendar	8.77 Ratings
Service-level management	9.08 Ratings

Best Alternatives
	HaloITSM
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	ManageEngine ServiceDesk Plus Score 9.2 out of 10
All Alternatives	View all alternatives

User Ratings
	HaloITSM
Likelihood to Recommend	9.0 (12 ratings)
Usability	9.1 (1 ratings)
Support Rating	8.2 (1 ratings)

User Testimonials
	HaloITSM
Likelihood to Recommend	Halo Service Solutions If you want a value for money full system, which you could use out of the box then this is the one for you. If you want a system that can take care of tasks then this is the one for you. [HaloITSM] is easily scalable with very competitive pricing. New features are added regularly based on best practices and customer requirements. Incentivized Verified User Anonymous Read full review
Pros	Halo Service Solutions The Self Service Portal is very easy to configure and the end-users have commented on how easy it is to log and manage their own calls. Asset and User Management works very well and it is simple to link them to tickets. Looking up ticket history for particular Users or Assets is also very useful. The ability [to] use different ticket types and templates is fantastic. The added ability to merge and clone tickets is also a great benefit. Verified User Anonymous Read full review
Cons	Halo Service Solutions Support for M365 \ Power Platform, Power Bi reporting in particular Feel the asset management side of the product is not as good as the ticket management Support is excellent but maybe an old school user forum where other admins can share and discuss ideas Verified User Anonymous Read full review
Usability	Halo Service Solutions Its simple and intuitiuve - requires minimal training to get people in and working at speed Verified User Anonymous Read full review
Support Rating	Halo Service Solutions I've made overall positive experiences with the Halo support. The only thing to increase would be some follow ups on feature requests. If someone would reach out to me, telling me wheter or not my feature request will be considered in future updates or not. Incentivized IH Isabelle Hufschmid ICT Supporter Read full review
Alternatives Considered	Halo Service Solutions HaloITSM offered the highest level of functionality, available as standard, at our price level. Halo support during our trial period was second to none and unrestricted. We had a list of deciding factors covering the most important areas of functionality and HaloITSM covered all of these. AB Ashley Brown IT Services Delivery Manager Read full review
Return on Investment	Halo Service Solutions It enabled us to allow our Service Desk Staff to work from home during COVID and this has continued ever since. We have halved our average resolution time. Some of the automation processes, when implemented alongside the MS Power Platform, have saved approximately 30 hours a month. This includes times when customers were unable to access the system until they had been trained. This is now automated via Halo and they get sent to on-demand training, instead of waiting up to 3 weeks for the next scheduled session. Incentivized Verified User Anonymous Read full review
ScreenShots	HaloITSM Screenshots