Item: HaloITSM
Rating: 10
Author: Ashley Brown

Use Cases and Deployment Scope

HaloISTM was chosen to replace our Zendesk offering. We needed a full ITSM system that was easy to configure but still offered a great opportunity to adapt to our needs. Service assurance and cost tracking are very important to us and HaloITSM facilitate these for us.

Pros and Cons

Incident/Request Management
Halo Support
Value for money
Consultant knowledge
Reporting
Integrations

Online Training Documentation
Dashboards

Return on Investment

Provides a very effective web portal
Combines ticketing, user and asset management in one place
Allows us to implement our own processes

Alternatives Considered

Freshservice, ServiceNow IT Service Management, SolarWinds Service Desk (SSD), Alloy Navigator, SysAid and ManageEngine ServiceDesk Plus

HaloITSM offered the highest level of functionality, available as standard, at our price level. Halo support during our trial period was second to none and unrestricted. We had a list of deciding factors covering the most important areas of functionality and HaloITSM covered all of these.

Key Insights

Do you think HaloITSM delivers good value for the price?

Yes

Are you happy with HaloITSM's feature set?

Yes

Did HaloITSM live up to sales and marketing promises?

Yes

Did implementation of HaloITSM go as expected?

Yes

Would you buy HaloITSM again?

Yes

Likelihood to Recommend

HaloITSM is a system that offers ITIL functionality but allows you to use only the parts relevant to your situation. Configuration is easy and made even easier with the knowledge of the consultants and support staff. A large number of standard integrations are included and the Halo API provides the ability to integrate with just about anything. The portal is simple to set up and provides many modification options.

Great tool, packed with functionality. Great support staff.

Overall Satisfaction with HaloITSM