Halo ITSM - Would not look anywhere else.
February 21, 2022

Halo ITSM - Would not look anywhere else.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HaloITSM

One of the best ITSM solutions I have used. It was good before but the product has had a revamp in recent years the web app is modern and easy to use, very customizable. It is used around the world in multiple cultures and the feedback is always how easy it is to understand and start using. If I have ever had to log a support call with Halo the service is excellent and a quick resolution is found.
  • Easy to use
  • Simple to customise
  • Continually being developed, bring new features and integrations
  • Support for M365 \ Power Platform, Power Bi reporting in particular
  • Feel the asset management side of the product is not as good as the ticket management
  • Support is excellent but maybe an old school user forum where other admins can share and discuss ideas
  • The ability to bring teams together around the world with ease
  • Simple price structure that is easy to add on additional agents

Do you think HaloITSM delivers good value for the price?


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Did HaloITSM live up to sales and marketing promises?


Did implementation of HaloITSM go as expected?


Would you buy HaloITSM again?


Having used a few different products over their years they have always felt static or charged more money for extra customization. It feels like if Halo does not do it today make the suggestion and it will do it tomorrow.

HaloITSM Feature Ratings

Organize and prioritize service tickets
Expert directory
Service restoration
Self-service tools
Subscription-based notifications
ITSM reports and dashboards
Configuration mangement