HaloPSA vs. Pulseway

HaloPSA

Pulseway

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HaloPSA	Score 8.1 out of 10	Enterprise companies (1,001+ employees)	HaloPSA is a solution designed for MSP's and service providers. With HaloPSA out-of-the-box functionality, the solution aims to provide businesses a Cloud platform that enables users to modernise customer experience and automate service. An integrated PSA platform, it includes features such as time-tracking and billing, advanced reporting, asset management, remote access, integrations, and automation tools. Aligned to the user's requirements and boasting an intuitive UI, users…	$35 per month per user
Pulseway	Score 6.9 out of 10	Mid-Size Companies (51-1,000 employees)	Pulseway is an IT monitoring and management solution that enables users to monitor, manage and control all systems and servers from a smartphone, tablet or browser. For system administrators, Pulseway sends a notification, so they can see an issue and sort it in seconds. Pulseway features: Automation: Auto-remediation workflows, so that IT issues are fixed before users even notice them. Mobile Access: Customers can monitor, manage, connect with…	$0.80 per month per installation

Pricing

HaloPSA

Pulseway

Editions & Modules

All-inclusive PSA Software: $35
per month per user
All-inclusive PSA Software: $35
per month per user

Enterprise: $0.80
per month per installation

Offerings

Pricing Offerings
HaloPSA	Pulseway
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

15% discount for all charities, educational institutions and non-profit organisations.

No hidden fees or contracts. Term-based discounts.

More Pricing Information

Community Pulse
	HaloPSA	Pulseway
Considered Both Products	HaloPSA Lucas Burnett Sales Director Chose HaloPSA HaloPSA is far more polished, cleaner, quicker and has way more features. Incentivized Helpful? James Vincent Managing Director Chose HaloPSA Against the other platforms used, HaloPSA is faster, simpler, and easier to use. It might not yet have all of the features of the other platforms, but they are coming fast. The support is second to none. Incentivized Helpful? Michael Rubin Director Chose HaloPSA We have used and tried several other PSA vendors and HaloPSA was our favorite by far. Many others were either much too overly complicated, clunky, slow to respond to issues, incomplete, or they simply failed to deliver on promises made, especially in terms of integrations. Incentivized Helpful?	Pulseway Verified User Anonymous Chose Pulseway Pulseway offers a reliable suite of tools at a reasonable cost. It has a lot of power in it if you are willing to put in the time to configure the automations and such in a way that works for you. They also integrate well with other tools offered by Kaseya. Incentivized Helpful? Matt Bergevin IT Program manager Chose Pulseway I haven't looked at competitors. Incentivized Helpful? Brian Cook Information Security Officer Chose Pulseway The 2 major factors were: 1. The fact there was no contract at the time, though later on they pressured us bad to sign long term contracts. We believe vendors should have to validate the usefulness of their product and their support to their customers every day, not just 1 or … Incentivized Helpful? RH Richard Hogan Engineering Technician Chose Pulseway I will admit, we started with Pulseway several years ago because we were able to start using it with a free account, which allowed us to install it on some in-house servers and gain experience with it. The other products we looked at all seem to require a considerable … Incentivized Helpful? NW Nathan Weber Network System Administrator Chose Pulseway Pulseway gives information in a better format, and is easier to maneuver then n-able. Incentivized Helpful? Verified User Anonymous Chose Pulseway Pulseway is more reliable and easier to use. Incentivized Helpful? Verified User Anonymous Chose Pulseway Pulseway has a more moderate learning curve compared to Nagios, which was overkill for our environment. Nagios also requires a server to run on, and we wanted to separate our monitoring from our hypervisor. Incentivized Helpful? Brian Heersink IT Director Chose Pulseway Pulseway has the most features, the best looking app with the best design and better usability than any others we evaluated. We liked the uniformity of the app design across all platforms (Windows, Android, Apple) and the notifications displayed on each platform. The price was … Incentivized Helpful? Kenneth Hess Senior Systems Analyst Chose Pulseway I haven't used any competitive products to Pulseway because I haven't found any that truly compare. Once I found Pulseway, I've used nothing else. Incentivized Helpful? Phillip Hare Pastor Chose Pulseway It's not a perfect service - disconnects from clients and I have to use ScreenConnect to reconnect to them. Incentivized Helpful? Chris Short Director of IT Chose Pulseway Pulseway is by far the easiest to set up. The dashboard is very straight forward and has very little need for custom configuration. We use Pulseway to review basic server information and compare it to other similar servers to track outliers. It is very easy to see resources, … Incentivized Helpful?

Best Alternatives
	HaloPSA	Pulseway
Small Businesses	Teamwork.com Score 8.4 out of 10	Panda Systems Management Score 7.3 out of 10
Medium-sized Companies	Teamwork.com Score 8.4 out of 10	Action1 Score 9.5 out of 10
Enterprises	Planview AdaptiveWork Score 8.4 out of 10	TeamViewer Score 8.6 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	HaloPSA	Pulseway
Likelihood to Recommend	9.0 (0 ratings)	6.2 (0 ratings)
Usability	- (0 ratings)	7.7 (0 ratings)
Support Rating	- (0 ratings)	9.6 (0 ratings)

User Testimonials
	HaloPSA	Pulseway
Likelihood to Recommend	Quote to cash. Workflows throughout the entire process are simple and easy to amend/change if needed. Reporting is easy and can be scheduled to our needs. Paul Nixon Head of Sales and Pre-sales Read full review	Pulseway is well suited for just about any situation where there is a need to remotely monitor and manage computers. The most basic features are available to anyone with a free account, so even a home user can set it up and use to keep an eye on computers. The more sophisticated features require a fairly inexpensive subscription, but are well worth the cost for a business wanting to monitor the health of their servers, etc. My experience with Pulseway is limited to using it in situations where there are fewer than a dozen or so computers/servers being monitored. I'm not really sure how well it scales up, so I can't say if it is a good solution for a large corporation with hundreds or thousands of machines that need to be monitored. Incentivized RH Richard Hogan Engineering Technician Read full review
Pros	Ticketing Automation Invoicing Incentivized Lucas Burnett Sales Director Read full review	Running windows updates: Pulseway really helps us keep our end-user devices up to date, without the need to handle each device individually. Sending notifications on our servers really helps with taking care of issues before they cause downtime. Pulseway's remote desktop client works very well, even over slower internet connections. Incentivized NW Nathan Weber Network System Administrator Read full review
Cons	A few tweaks to how items are organised/grouped and listed Documentation James Vincent Managing Director Read full review	File transfer There are a couple of computers that I keep ScreenConnect around for - as I lose connection with Pulseway and have to reestablish with ScreenConnect. I can't seem to get tech support interested in resolving this issue and it cost's me many $$ just to keep ScreenConnect running. There is an issue with Webroot, their new endpoint solution. I can't get it to work - again, no help from Pulseway - they ignore my emails. Incentivized Phillip Hare Pastor Read full review
Usability	No answers on this topic	The tool is easy to use however it is can be daunting with the amount of features available in it. Last I checked, their knowledge base was not very expansive and they relied a lot on the changelog for how to do some stuff. This can make it hard to learn how to do some more advanced things like the automation. Incentivized Verified User Anonymous Read full review
Support Rating	No answers on this topic	I have never had to use the support for Pulseway. However, when initially starting out, we would receive emails every so often asking how we are doing and if there is any support that they can provide. I would imagine that any request would be supplied with the same great support! Incentivized Verified User Anonymous Read full review
Alternatives Considered	Against the other platforms used, HaloPSA is faster, simpler, and easier to use. It might not yet have all of the features of the other platforms, but they are coming fast. The support is second to none. James Vincent Managing Director Read full review	The 2 major factors were: 1. The fact there was no contract at the time, though later on they pressured us bad to sign long term contracts. We believe vendors should have to validate the usefulness of their product and their support to their customers every day, not just 1 or 2 months every few years. This is the same reason we allow our clients to leave at any time if we fail to meet their standards. 2. The ease of managing the product, we demoed other products that would have almost required a full time employee just to manage the RMM tool itself. The ease of use of Pulseway meant a tech could manage it as part of their other duties much improving the ROI. Note: We also felt NinjaOne met these same conditions but we evaluated it after having used Pulseway for a few years and while we found it a great product, possibly even superior, we originally didn't find enough reason to go through all the work and retraining to change over we Update: Eventually we did make the move to NinjaOne and have been very happy we did as we get much more value from it. Incentivized Brian Cook Information Security Officer Read full review
Return on Investment	Our teams have been brought closer together We are more accessible to our clients thanks to HaloPSA All aspects of the business are covered under one system Michael Rubin Director Read full review	Problems can be dealt with more rapidly because I have access to systems from anywhere. I don't have to carry a computer with me nor do I have to find a location with potentially non-secure wifi to gain access to my systems. I can handle 99% of my system admin tasks using Pulseway and never have to touch a system or connect to the console. Pulseway gives so much control over a system that I don't need to spend extra money on other software to perform management tasks. Incentivized Kenneth Hess Senior Systems Analyst Read full review
ScreenShots	HaloPSA Screenshots	Pulseway Screenshots