What users are saying about
2 Ratings
7 Ratings
2 Ratings
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Score 10 out of 100
7 Ratings
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Score 9.9 out of 100

Likelihood to Recommend

Happy Returns

Happy Returns are best suited for retail stores and ecom where customers need to return or exchange goods. Happy Returns have a number of options and levels of return services they can offer. Having return bar partners like FedEx opens up many local return drop-off locations making it much more convenient for the customer as well as having the option to mail the good back by easily printing a pre-paid return label.
Anonymous | TrustRadius Reviewer

Pirate Ship

Well suited for cubic shipping, especially if it’s only a few pounds. Not well suited for larger and heavy packages. USPS does not offer very competitive rates in comparison to UPS or FedEx, when it comes to heavy packages that are over 10x10x10. If you have a subscription box company, this would be the best way to purchase and print shipping labels.
Anonymous | TrustRadius Reviewer

Pros

Happy Returns

  • Makes the return process easy for customers
  • It's easy for our customer service team to manager
  • Has a seamless Shopify integration
Anonymous | TrustRadius Reviewer

Pirate Ship

  • Great shipping rates
  • Batching labels
  • Easy to use
Chelsee Bergen | TrustRadius Reviewer

Cons

Happy Returns

  • Currently there is no API to GET or POST data
Anonymous | TrustRadius Reviewer

Pirate Ship

  • I really can't think of any. It is truly wonderful software solution for small businesses!
Alex Pegg | TrustRadius Reviewer

Support Rating

Happy Returns

No score
No answers yet
No answers on this topic

Pirate Ship

Pirate Ship 9.6
Based on 7 answers
I have reached out via phone, email, and chat, and they always help out immediately! Also, they even changed their credit card category to shipping for me so I could receive 3x points through one of my business credits when I purchase through them. They are truly the best ever!
Anonymous | TrustRadius Reviewer

Alternatives Considered

Happy Returns

We migrated from Narvar to Happy Returns for a number of reasons. Happy Returns had a better Shopify integration and the process for customers to return via the website was much easier for customers. The Happy Returns admin UI is simple, modern, and easy to navigate. Happy Returns offers features like return bars, exchanges, and site credit that allowed us to give our customers options in how they return in an easy way without any development cost. Our experience with Narvar was the opposite.
Anonymous | TrustRadius Reviewer

Pirate Ship

Pirate Ship is the best for USPS shipping labels, hands down.
Anonymous | TrustRadius Reviewer

Return on Investment

Happy Returns

  • We have seen an increase in customer retention
  • Customer service spends less time servicing return issues
Anonymous | TrustRadius Reviewer

Pirate Ship

  • Given that it's free to use, the price can't be beat!
  • Automatically get rates comparable to USPS negotiated shipping rates.
Chelsee Bergen | TrustRadius Reviewer

Screenshots

Pricing Details

Happy Returns

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pirate Ship

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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