Happy Returns vs Pirate Ship

Likelihood to Recommend

Happy Returns are best suited for retail stores and ecom where customers need to return or exchange goods. Happy Returns have a number of options and levels of return services they can offer. Having return bar partners like FedEx opens up many local return drop-off locations making it much more convenient for the customer as well as having the option to mail the good back by easily printing a pre-paid return label.

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Verified User

Manager in Product Management

Retail Company, 51-200 employees

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Well suited for cubic shipping, especially if it’s only a few pounds. Not well suited for larger and heavy packages. USPS does not offer very competitive rates in comparison to UPS or FedEx, when it comes to heavy packages that are over 10x10x10. If you have a subscription box company, this would be the best way to purchase and print shipping labels.

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Verified User

Manager in Other

Consumer Goods Company, 1-10 employees

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Pros

Makes the return process easy for customers
It's easy for our customer service team to manager
Has a seamless Shopify integration

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Verified User

Manager in Product Management

Retail Company, 51-200 employees

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Great shipping rates
Batching labels
Easy to use

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Chelsee Bergen

Marketing & Operations Manager

The Dapper Dog BoxConsumer Goods, 1-10 employees

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Cons

Currently there is no API to GET or POST data

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Verified User

Manager in Product Management

Retail Company, 51-200 employees

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I really can't think of any. It is truly wonderful software solution for small businesses!

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Alex Pegg

Owner

Alex Pegg PhotographyPhotography, 1-10 employees

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Support Rating

No score

No answers yet

No answers on this topic

Pirate Ship 9.6

Based on 7 answers

I have reached out via phone, email, and chat, and they always help out immediately! Also, they even changed their credit card category to shipping for me so I could receive 3x points through one of my business credits when I purchase through them. They are truly the best ever!

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Verified User

Account Manager in Corporate

Arts & Crafts Company, 1-10 employees

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Alternatives Considered

We migrated from Narvar to Happy Returns for a number of reasons. Happy Returns had a better Shopify integration and the process for customers to return via the website was much easier for customers. The Happy Returns admin UI is simple, modern, and easy to navigate. Happy Returns offers features like return bars, exchanges, and site credit that allowed us to give our customers options in how they return in an easy way without any development cost. Our experience with Narvar was the opposite.

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Verified User

Manager in Product Management

Retail Company, 51-200 employees

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Pirate Ship is the best for USPS shipping labels, hands down.

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Verified User

Manager in Other

Consumer Goods Company, 1-10 employees

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Return on Investment

We have seen an increase in customer retention
Customer service spends less time servicing return issues

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Verified User

Manager in Product Management

Retail Company, 51-200 employees

View all 1 answers on this topic

Given that it's free to use, the price can't be beat!
Automatically get rates comparable to USPS negotiated shipping rates.

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Chelsee Bergen

Marketing & Operations Manager

The Dapper Dog BoxConsumer Goods, 1-10 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Happy Returns vs Pirate Ship

Happy Returns

Pirate Ship

Pros

Cons

Support Rating

Alternatives Considered

Return on Investment

Screenshots

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

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