Happy Returns vs. Pirate Ship

Happy Returns are best suited for retail stores and ecom where customers need to return or exchange goods. Happy Returns have a number of options and levels of return services they can offer. Having return bar partners like FedEx opens up many local return drop-off locations making it much more convenient for the customer as well as having the option to mail the good back by easily printing a pre-paid return label.

Incentivized

If you need mailing labels, Pirate Ship is cheap, very organized and creates SCAN forms for USPS

• Makes the return process easy for customers
• It's easy for our customer service team to manager
• Has a seamless Shopify integration

Incentivized

• Great average ship rates for USPS domestic and international.
• Tracking bulk shipments is easy.
• It integrates with chargify.

Incentivized

• Currently there is no API to GET or POST data

Incentivized

• I wish unused shipping labels were flagged more clearly to make it easy to request refunds
• No multi-user functionality, so you have to share an account
• Better email notifications about things like undeliverable packages

Incentivized

I have not had to use Pirate Ship's customer support because their product is wonderful and easy to use. I am sure based on the quality of their product that their customer service is also fantastic

Incentivized

We migrated from Narvar to Happy Returns for a number of reasons. Happy Returns had a better Shopify integration and the process for customers to return via the website was much easier for customers. The Happy Returns admin UI is simple, modern, and easy to navigate. Happy Returns offers features like return bars, exchanges, and site credit that allowed us to give our customers options in how they return in an easy way without any development cost. Our experience with Narvar was the opposite.

Incentivized

Pirate Ship is the best for USPS shipping labels, hands down.

Incentivized

• We have seen an increase in customer retention
• Customer service spends less time servicing return issues

Incentivized

• No up charging = Positive

Incentivized