Happy Returns vs. Pirate Ship

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Happy Returns
Score 10.0 out of 10
N/A
Happy Returns offers what the vendor describes as the industry’s only comprehensive solution to initiate, accept, and process returns. This returns software is designed to enable forward-thinking retailers to reduce refunds and increase exchanges over 36%—2X above the industry average. This also raises customer lifetime value by giving shoppers an easy, frictionless experience, no matter how they choose to return: by mail, in-store, or in-person at over 700 Return Bars nationwide. No…N/A
Pirate Ship
Score 8.5 out of 10
N/A
Pirate Ship is a shipping solution presented by the vendor as an ecommerce ordering solution with cheap rates for USPS shipping.N/A
Pricing
Happy ReturnsPirate Ship
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Happy ReturnsPirate Ship
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Happy ReturnsPirate Ship
Top Pros
Top Cons

No answers on this topic

User Ratings
Happy ReturnsPirate Ship
Likelihood to Recommend
10.0
(1 ratings)
8.0
(4 ratings)
Support Rating
-
(0 ratings)
9.6
(7 ratings)
User Testimonials
Happy ReturnsPirate Ship
Likelihood to Recommend
Happy Returns
Happy Returns are best suited for retail stores and ecom where customers need to return or exchange goods. Happy Returns have a number of options and levels of return services they can offer. Having return bar partners like FedEx opens up many local return drop-off locations making it much more convenient for the customer as well as having the option to mail the good back by easily printing a pre-paid return label.
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Pirate Ship
Well suited for cubic shipping, especially if it’s only a few pounds. Not well suited for larger and heavy packages. USPS does not offer very competitive rates in comparison to UPS or FedEx, when it comes to heavy packages that are over 10x10x10. If you have a subscription box company, this would be the best way to purchase and print shipping labels.
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Pros
Happy Returns
  • Makes the return process easy for customers
  • It's easy for our customer service team to manager
  • Has a seamless Shopify integration
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Pirate Ship
  • Great shipping rates
  • Batching labels
  • Easy to use
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Cons
Happy Returns
  • Currently there is no API to GET or POST data
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Pirate Ship
  • I really can't think of any. It is truly wonderful software solution for small businesses!
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Support Rating
Happy Returns
No answers on this topic
Pirate Ship
I have reached out via phone, email, and chat, and they always help out immediately! Also, they even changed their credit card category to shipping for me so I could receive 3x points through one of my business credits when I purchase through them. They are truly the best ever!
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Alternatives Considered
Happy Returns
We migrated from Narvar to Happy Returns for a number of reasons. Happy Returns had a better Shopify integration and the process for customers to return via the website was much easier for customers. The Happy Returns admin UI is simple, modern, and easy to navigate. Happy Returns offers features like return bars, exchanges, and site credit that allowed us to give our customers options in how they return in an easy way without any development cost. Our experience with Narvar was the opposite.
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Pirate Ship
Pirate Ship is the best for USPS shipping labels, hands down.
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Return on Investment
Happy Returns
  • We have seen an increase in customer retention
  • Customer service spends less time servicing return issues
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Pirate Ship
  • Given that it's free to use, the price can't be beat!
  • Automatically get rates comparable to USPS negotiated shipping rates.
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