HappyFox Live Chat vs. Ruby Virtual Receptionist Services

Whenever a customer raises a request the same is forwarded to a designated executive with a unique ticket number. Customers can raise their problems via the business website or even an email. They are also sent a confirmatory email that allows them to track the statues of their ticket and also reach out to the concerned executives within the company. All this helps in making customer care fair, efficient and most importantly transparent for the benefit of the customers

Incentivized

Ruby Virtual Receptionist Services is well suited for a business that needs call screening and message-taking services. The service is expensive but if the user is willing to put a lot of time and effort into planning and scriptwriting, as well as call handling instructions, it may work well. Also, if there is not much information that must be captured by the receptionist, I feel this may be a better fit.

Incentivized

• All the emails convert into tickets and can be assigned to any free agent or team; which help us to respond on customer's query efficiently and in a timely manner.
• One of the best features, which I used while using HappyFox, was transferring the ticket to another team member.
• You can integrate HappyFox with Magento.

Incentivized

• Call-out request "personal assistant services."
• Ruby Receptionist app.

Incentivized

• HappyFox should provide a customization in category statues.

Incentivized

• Clarity in billing.
• Shortened hold times.
• Less transfer time from call to receptionist (between English and Spanish).
• Better training of receptionists to prevent certain things from being said to clients - decreases client confidence.

Incentivized

We switched over from Answer First to Ruby Receptionist because we wanted a more full-service answering service. We wanted to be able to call out using our business number as well as text in and out. We also really liked the "call-out request" feature as it freed up our time and allowed Ruby to handle minor client communications, etc.

Incentivized

• We are able to answer customer queries within SLA
• The manned power has reduced, it was complicated to manage and respond to all customers over an email in timely manner.
• We have limited resources, so we don't need to assign tickets or emails to any individual. As all the tickets are re-directed to relevant executive or team member.

Incentivized

• Increased efficiency.
• NEGATIVE ROI.

Incentivized