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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Haptik

    Score8 out of 10
    N/AHaptik helps businesses build AI-assisted Chatbots using Industry AI models with domain-specific intelligence to accurately comprehend user intent and deliver contextual responses solving user inquiries end-to-end. Haptik is a part of the Jio - Google - Facebook digital ecosystem since 2019. They aim to to leverage these partnerships to deliver even greater customer success, and advance Conversational AI revolution to a new phase.N/A

    Luma

    Score10 out of 10
    N/AServiceaide headquartered in San Jose offers Luma, an AI virtual assistant designed for customer support.N/A
    Pricing
    HaptikLuma
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    HaptikLuma
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    HaptikLuma
    Considered Both Products
    Haptik
    No answer on this topic
    Serviceaide
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    5 Answers
    Best Alternatives
    HaptikLuma
    Small Businesses
    Fin
    Score8.8 out of 10
    Fin
    Score8.8 out of 10
    Medium-sized Companies
    Fin
    Score8.8 out of 10
    Fin
    Score8.8 out of 10
    Enterprises
    Sprinklr Service
    Score7.4 out of 10
    Sprinklr Service
    Score7.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HaptikLuma
    Likelihood to Recommend
    -
    (0 ratings)
    8.5
    (5 ratings)
    User Testimonials
    HaptikLuma
    Likelihood to Recommend
    Haptik
    No answers on this topic
    Serviceaide
    I can fast chat, share files, share screens, present, and collaborate on any work through a streamlined interface. it is very easy to use and accessible worldwide for meetings despite long distances between users, You can use it to meet people virtually using video and audio, making it easy to connect with people across borders. It saves a lot of time and is effective for both discussion and work meetings.
    Incentivized
    Read full review
    Pros
    Haptik
    No answers on this topic
    Serviceaide
    • It provides quick replies to the customer with chat it has AI which determines and replies to frequently asked questions.
    • Without stating the whole sentence it understands what the user is going to express it helps to get a better approach in terms of communication stability.
    • The best part is effective and satisfactory support given by he service owners.
    Incentivized
    Read full review
    Cons
    Haptik
    No answers on this topic
    Serviceaide
    • more accessibility
    • mprovement in the Spanish language
    • a friendlier system
    Incentivized
    Read full review
    Alternatives Considered
    Haptik
    No answers on this topic
    Serviceaide
    1. Cheaper 2. More user friendly for both the organisers and attendees 3. Better design
    Incentivized
    Read full review
    Return on Investment
    Haptik
    No answers on this topic
    Serviceaide
    • It is a somewhat complex tool to use where the learning curve can be high, but in the long run, customer service agents feel that the work is lighter. They are able to attend and prioritize customer calls making all customers feel satisfied with our services.
    • The purchase of this software is an investment that is undoubtedly worthwhile because, in the medium and long term, the sales department will work better and will be much more productive.
    Incentivized
    Read full review
    ScreenShots

    Haptik Screenshots

    Screenshot of Get real-time chat disposition trends, scrutinize abandoned chats & set custom auto-response for offline hours & delaysScreenshot of Empower your live agents with all the information they need to answer customer queries more efficiently - without the need to toggle between multiple systems. Easily access user details, notes, and previous conversation history to contextually solve queries and personalize customer conversations on the go!Screenshot of Upgrade your customer experience with Haptik’s Intelligent Virtual Assistants, driving ROI at every stage of the lifecycleScreenshot of Accelerate go-to-market with Haptik’s drag & drop visual builder that includes 100+ pre-built, domain-specific Smart Skills designed for the most common use cases for your industry.Screenshot of Get in-depth insights into how users interact with your IVAs, identify problem areas or features that can be improved and also collect first-hand user feedback about your IVA experience in real-time.Screenshot of Smart Funnel helps us track the effectiveness of the bot by tracking the completion rates and identifying the drop off points in order to make changes to the bot design or flow to ensure users are getting a resolution