Haptik vs. Luma

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Haptik
Score 8.0 out of 10
N/A
Haptik helps businesses build AI-assisted Chatbots using Industry AI models with domain-specific intelligence to accurately comprehend user intent and deliver contextual responses solving user inquiries end-to-end. Haptik is a part of the Jio - Google - Facebook digital ecosystem since 2019. They aim to to leverage these partnerships to deliver even greater customer success, and advance Conversational AI revolution to a new phase.N/A
Luma
Score 9.9 out of 10
N/A
Serviceaide headquartered in San Jose offers Luma, an AI virtual assistant designed for customer support.N/A
Pricing
HaptikLuma
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
HaptikLuma
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
HaptikLuma
Considered Both Products
Haptik

No answer on this topic

Luma
Chose Luma
no other product since in the company and in the area in which I work, luma's service is sufficient, although it is true that in the future we can look for new services, when we expand, and according to the needs that arise, in summary, luma gives me has provided what is …
Chose Luma
1. Cheaper
2. More user friendly for both the organisers and attendees
3. Better design
Best Alternatives
HaptikLuma
Small Businesses
Fin
Fin
Score 8.8 out of 10
Gorgias
Gorgias
Score 8.4 out of 10
Medium-sized Companies
Zoom Contact Center
Zoom Contact Center
Score 8.7 out of 10
Zoom Contact Center
Zoom Contact Center
Score 8.7 out of 10
Enterprises
Genesys Cloud CX
Genesys Cloud CX
Score 8.8 out of 10
Genesys Cloud CX
Genesys Cloud CX
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HaptikLuma
Likelihood to Recommend
-
(0 ratings)
8.5
(0 ratings)
User Testimonials
HaptikLuma
Likelihood to Recommend
No answers on this topic
I can fast chat, share files, share screens, present, and collaborate on any work through a streamlined interface. it is very easy to use and accessible worldwide for meetings despite long distances between users, You can use it to meet people virtually using video and audio, making it easy to connect with people across borders. It saves a lot of time and is effective for both discussion and work meetings.
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Pros
No answers on this topic
  • It has different automation tools such as answers to frequently asked questions.
  • Understands and responds naturally to customers, making communication more fluid and efficient.
  • It has integration with social networks such as Facebook, Skype, and WeChat among others.
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Cons
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  • Post-event communication (promotional emails)
  • More extensive integration with Active Campaign to divide attendees into attended and missed
  • Phone number field with messaging options (eg reminder message sent to phone before event’s start)
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Alternatives Considered
No answers on this topic
no other product since in the company and in the area in which I work, luma's service is sufficient, although it is true that in the future we can look for new services, when we expand, and according to the needs that arise, in summary, luma gives me has provided what is necessary
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Return on Investment
No answers on this topic
  • Business requires marketing skills which Luma filled it and returns given is profitable.
  • It's worth allocating money after because it gives satisfaction to the service we use.
  • It maintains customers and vendor relations with its bandwidth in communication.
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ScreenShots

Haptik Screenshots

Screenshot of Get real-time chat disposition trends, scrutinize abandoned chats & set custom auto-response for offline hours & delaysScreenshot of Empower your live agents with all the information they need to answer customer queries more efficiently - without the need to toggle between multiple systems. Easily access user details, notes, and previous conversation history to contextually solve queries and personalize customer conversations on the go!Screenshot of Upgrade your customer experience with Haptik’s Intelligent Virtual Assistants, driving ROI at every stage of the lifecycleScreenshot of Accelerate go-to-market with Haptik’s drag & drop visual builder that includes 100+ pre-built, domain-specific Smart Skills designed for the most common use cases for your industry.Screenshot of Get in-depth insights into how users interact with your IVAs, identify problem areas or features that can be improved and also collect first-hand user feedback about your IVA experience in real-time.Screenshot of Smart Funnel helps us track the effectiveness of the bot by tracking the completion rates and identifying the drop off points in order to make changes to the bot design or flow to ensure users are getting a resolution