Hearsay, now part of Yext vs. Microsoft 365 Copilot
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Hearsay, now part of Yext | Score8.9 out of 10 | N/A | After the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools. | N/A |
Microsoft 365 Copilot | Score8.1 out of 10 | N/A | For enterprises, Microsoft 365 Copilot (or just Microsoft Copilot) is a generative AI operating as an intelligent virtual assistant for work. Through a chat interface, business users can use it to solve a variety of complex tasks. | $31.50 per month per user |
| Hearsay, now part of Yext | Microsoft 365 Copilot | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Pricing shown is based on an annual commitment. Discount available for annual payment. | ||||||||||||||
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| Hearsay, now part of Yext | Microsoft 365 Copilot | |
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| Considered Both Products | No answer on this topic | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | 89% Would buy again 16 Answers | |
| Delivers good value for the price | ||
No answers on this topic | 94% Delivers good value for the price 15 Answers | |
| Happy with the feature set | ||
No answers on this topic | 94% Happy with the feature set 17 Answers | |
| Lived up to sales and marketing promises | ||
No answers on this topic | 70% Lived up to sales and marketing promises 7 Answers | |
| Implementation went as expected | ||
No answers on this topic | 100% Implementation went as expected 12 Answers | |
| Hearsay, now part of Yext | Microsoft 365 Copilot | |
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| Small Businesses | Simplify360 Score7.8 out of 10 | No answers on this topic |
| Medium-sized Companies | Customer.io Score9.1 out of 10 | No answers on this topic |
| Enterprises | SAP Service Cloud Score8.5 out of 10 | No answers on this topic |
| All Alternatives | View all alternatives | View all alternatives |
| Hearsay, now part of Yext | Microsoft 365 Copilot | |
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| Likelihood to Recommend | 9.0 | 8.2 |
| Likelihood to Renew | - | 9.5 |
| Usability | 9.0 | 7.9 |
| Support Rating | 9.0 | - |
| Hearsay, now part of Yext | Microsoft 365 Copilot | |
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| Likelihood to Renew | No answers on this topic |
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