Item: Microsoft 365 Copilot
Rating: 9
Author: Verified User

Overall Satisfaction with Microsoft Copilot

Use Cases and Deployment Scope

We use Microsoft Copilot in various departments. For technical departments, it's primarily used to quickly find a specific answer to an IT issue, for analysis, or to provide support for quickly obtaining answers. This saves a tremendous amount of time. Another powerful application is retrieving data from various sources and combining or editing it to achieve the desired end result. This has a wide range of applications, from presentations to technical overviews and everything in between.

Pros and Cons

Pros

Good analysis of the ticket system at the service desk, so that this can be anticipated properly
For the management of IT environments, quick examples of scripting for desired solutions
For consultants and managers, they co-pilot a technical report into language understandable to a non-technical client, including a visual summary.

Cons

There is improvement in approach and integration of external or third-party solutions
For administrators, Copilot is sometimes not transparent enough to see exactly what it's doing. There's no real auditing visible at a deeper level.
If a whole conversation has already been held with copilot, it can sometimes be difficult or impossible to refer back to it at a later time

Return on Investment

Service desk employees resolve some tickets much faster thanks to Copilot support. This percentage, according to current knowledge, is between 20% and 30%.
For administrators, creating scripts and automations with Copilot support saves them a significant amount of time. This currently stands at between 20% and 40%.
If you don't give the copilot proper instructions, you'll also get answers that aren't valuable. You do need some knowledge or training to get the right answers from the copilot.

Usability

By using Microsoft Copilot, I get a good answer or result much faster for questions or documentation I'm looking for. It helps me quickly find error codes, generate scripts, and find valuable information. Microsoft Copilot also makes my work much easier when it comes to communicating clearly with customers and generating well-generated reports.

Alternatives Considered

ChatGPT

All data remains within the company, in the tenant. Customer data must never be leaked to an unprotected environment, not even targeted customer issues. That's why Copilot is much better suited for this.Copilot is also a Microsoft product, and its integration with all other Microsoft software works seamlessly. This makes it easy to manage and configure.

Key Insights

Do you think Microsoft 365 Copilot delivers good value for the price?

Yes

Are you happy with Microsoft 365 Copilot's feature set?

Yes

Did Microsoft 365 Copilot live up to sales and marketing promises?

Yes

Did implementation of Microsoft 365 Copilot go as expected?

Yes

Would you buy Microsoft 365 Copilot again?

Yes

Other Software Used

Microsoft 365 Business Premium, HashiCorp Terraform, Microsoft Azure, Microsoft SharePoint

Likelihood to Recommend

If I want to generate a document based on input from other documents, Microsoft Copilot can generate it very quickly and efficiently. This saves me a tremendous amount of time. This also applies to building a custom script for the client. Microsoft Copilot can provide valuable tips and input here to achieve this much faster. Where Microsoft Copilot often encounters problems is when an IT environment has a lot of hardware and software solutions from external parties. Microsoft Copilot doesn't have this information and can only provide useful information about the connection to these endpoints, but in terms of configuration or troubleshooting, Microsoft Copilot falls short.

Comments

Please log in to join the conversation

Microsoft Copilot

Software Version