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Hearsay, now part of Yext vs. OpenText Universal Discovery and Universal CMDB

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hearsay, now part of Yext

    Score8.9 out of 10
    N/AAfter the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A

    OpenText Universal Discovery and Universal CMDB

    Score4 out of 10
    N/AFormerly from Micro Focus, OpenText™ Universal Discovery and Universal CMDB discovers, maps, and manages IT configurations and can be deployed on-premises or via SaaS. It is used to increase IT visibility and reduce IT service disruptions with robust discovery, service dependency mapping, and proactive impact analysis.N/A
    Pricing
    Hearsay, now part of YextOpenText Universal Discovery and Universal CMDB
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Hearsay, now part of YextOpenText Universal Discovery and Universal CMDB
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Hearsay, now part of YextOpenText Universal Discovery and Universal CMDB
    Considered Both Products
    Yext
    No answer on this topic
    OpenText
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    83%
    Would buy again
    5 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    5 Answers
    Best Alternatives
    Hearsay, now part of YextOpenText Universal Discovery and Universal CMDB
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    Simplify360
    Score7.8 out of 10
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    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
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    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    Hearsay, now part of YextOpenText Universal Discovery and Universal CMDB
    Likelihood to Recommend
    9.0
    (1 ratings)
    8.0
    (6 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    5.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    7.0
    (1 ratings)
    Support Rating
    9.0
    (1 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    6.0
    (1 ratings)
    User Testimonials
    Hearsay, now part of YextOpenText Universal Discovery and Universal CMDB
    Likelihood to Recommend
    Yext
    Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
    Incentivized
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    OpenText
    Micro Focus Universal Discovery and Universal CMDB is well suited for medium to large IT operations after a careful review and strategy definition of all support tools that will be integrated. When it comes to deciding on a set of tools for IT operation management and its different processes like Incident, event, and change management; a good approach would be to create a roadmap with the integrated suite of tools to create a native ecosystem and reduce complexity on the integration and adoption.
    Incentivized
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    Pros
    Yext
    • Single dashboard of all your social media channels
    • Automation of posts
    • Scheduled posting as per design
    • Great for analytics & customer Interactions
    Incentivized
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    OpenText
    • Management and organization of Configuration Items
    • Ensures a single and uniform source of database to avoid any ambiguity between departments.
    • Proper delivery of services
    Incentivized
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    Cons
    Yext
    • Lacks ability for significant flexibility and customization
    • Mobile app sometimes does not save the posts that are edited
    • It does allow you to tag or hashtag any post.
    Incentivized
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    OpenText
    • When getting started the Cloud deployment may be not that easy.
    • To manipulate the system deeply requires a professional operator.
    • Working on large data project.
    Incentivized
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    Usability
    Yext
    If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
    Incentivized
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    OpenText
    Old versions which do not support CMS have a luck of user experience and performance for reports and service modeling.
    Incentivized
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    Support Rating
    Yext
    1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
    Incentivized
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    OpenText
    Some complex issues regarding performance and platform upgrades have been difficult to address and have short time solutions.
    Incentivized
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    Implementation Rating
    Yext
    No answers on this topic
    OpenText
    Upgrades from old versions were really hard to handle.
    Incentivized
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    Alternatives Considered
    Yext
    Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
    Incentivized
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    OpenText
    Quite competing products but short learning curve and fitment in our IT Landscape were main differentiators.
    Incentivized
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    Return on Investment
    Yext
    • It has helped us save time in maintaining our social media handles
    • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
    • It helped us design our posts better based on inputs & design ideas based on our past posts
    Incentivized
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    OpenText
    • ensured proper service delivery which helped organizations to grow
    • It was a little expensive for the company.
    • Mainly had a positive impact especially in the cases of risk assessment and analysis.
    Incentivized
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