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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hearsay, now part of Yext

    Score8.9 out of 10
    N/AAfter the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A

    Readymode

    Score10 out of 10
    N/AReadymode (formerly Xencall) is a cloud-based predictive dialer used to connect sales and call center agents with more leads in less time. The outbound call center platform helps agents dial smarter and connect faster, so call centers can increase contact rates and make every call count. Readymode will also automate manual customer data entry with its included call center CRM software, so reps can focus on the conversation. Immediate access to customer profiles…

    $150

    per month per license

    Pricing
    Hearsay, now part of YextReadymode
    Editions & Modules
    No answers on this topic
    Readymode - starting at
    $150
    per month per license
    Offerings
    Pricing Offerings
    Hearsay, now part of YextReadymode
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup fee$11
    Additional Details—17% discount for annual pricing.
    More Pricing Information
    Features
    Hearsay, now part of YextReadymode
    Preview Dialer
    Comparison of Preview Dialer features of Hearsay, now part of Yext and Readymode
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    Readymode
    7.3
    4 Ratings
    0% above category average
    Contact preview00 Ratings7.03 Ratings
    Call notes & tags00 Ratings7.54 Ratings
    Automatic call logging00 Ratings7.53 Ratings
    Core Dialer
    Comparison of Core Dialer features of Hearsay, now part of Yext and Readymode
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    Readymode
    7.9
    4 Ratings
    3% above category average
    Outbound dialing00 Ratings8.04 Ratings
    Inbound routing00 Ratings8.04 Ratings
    Custom caller ID00 Ratings8.02 Ratings
    Click-to-call00 Ratings7.54 Ratings
    Dialer contact import00 Ratings8.02 Ratings
    Campaign & list management00 Ratings8.12 Ratings
    Call Follow-up and Quality Assurance
    Comparison of Call Follow-up and Quality Assurance features of Hearsay, now part of Yext and Readymode
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    Readymode
    6.8
    4 Ratings
    12% below category average
    Follow-up calls00 Ratings8.04 Ratings
    Dialer reporting & analytics00 Ratings6.04 Ratings
    Dialer compliance00 Ratings6.53 Ratings
    Best Alternatives
    Hearsay, now part of YextReadymode
    Small Businesses
    Simplify360
    Score7.8 out of 10
    Dialpad Sell
    Score8.7 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Nooks
    Score9.2 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Dialpad Sell
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Hearsay, now part of YextReadymode
    Likelihood to Recommend
    9.0
    (1 ratings)
    5.5
    (4 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Hearsay, now part of YextReadymode
    Likelihood to Recommend
    Yext
    Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
    Incentivized
    Read full review
    Readymode
    We had a very good run with XenCall in the beginning voice quality was excellent prices were competitive ran smoothly we never needed support or had any problem but when we did we faced long holds no chat service on the website customer support agent don't know much what they're doing they're just there to take notes and pass it on to their supervisors.
    Incentivized
    Read full review
    Pros
    Yext
    • Single dashboard of all your social media channels
    • Automation of posts
    • Scheduled posting as per design
    • Great for analytics & customer Interactions
    Incentivized
    Read full review
    Readymode
    • Multi-line dialing.
    • Unlimited users.
    • Calendar integration.
    • Advanced capabilities.
    Read full review
    Cons
    Yext
    • Lacks ability for significant flexibility and customization
    • Mobile app sometimes does not save the posts that are edited
    • It does allow you to tag or hashtag any post.
    Incentivized
    Read full review
    Readymode
    • Less dropped calls.
    • System tends to slow down with multiple agents working.
    • Not much else at the moment.
    Incentivized
    Read full review
    Usability
    Yext
    If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
    Incentivized
    Read full review
    Readymode
    No answers on this topic
    Support Rating
    Yext
    1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
    Incentivized
    Read full review
    Readymode
    No answers on this topic
    Alternatives Considered
    Yext
    Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
    Incentivized
    Read full review
    Readymode
    Vici dial - This was only a calling software and it stored notes, it did not have the exclusive reporting XenCALL has.
    Incentivized
    Read full review
    Return on Investment
    Yext
    • It has helped us save time in maintaining our social media handles
    • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
    • It helped us design our posts better based on inputs & design ideas based on our past posts
    Incentivized
    Read full review
    Readymode
    • Customers complaints no one return their calls.
    Incentivized
    Read full review
    ScreenShots

    Readymode Screenshots

    Screenshot of the custom profile fields for info on leads and customers.Screenshot of productivity data on call center agents.Screenshot of the custom calendars for appointments and phone meetings with leads and clients.Screenshot of info and performance data on call center agents.