Item: Readymode
Rating: 7
Author: Helen Bowie

Overall Satisfaction with ReadyMode

Use Cases and Deployment Scope

Good program for my first time using it. Made it relatively simple to use after learning the program. We make and receive several calls and chats a day and this has been a very helpful, easy-to-use software. There have been some talks of changes of our systems and then was a great choice I felt. Help keeps everything in a centralized location with easy accessibility.

Pros and Cons

Pros

Easy Access.
Everything in one central location.
Easy to use and easy to learn.

Cons

Less dropped calls.
System tends to slow down with multiple agents working.
Not much else at the moment.

Most Important Features

All in one place.
Easy to use.
Accessibility.

Return on Investment

Improved customer contact.
QA improvement.

Alternatives Considered

UJET

I think it stacks up very well to UJET. The systems are different and have many different features but it's been a great experience trying to use both. I feel like having all the access in one area is very helpful in this program.

Key Insights

Do you think Readymode delivers good value for the price?

Yes

Are you happy with Readymode's feature set?

Yes

Did Readymode live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Readymode go as expected?

I wasn't involved with the implementation phase

Would you buy Readymode again?

Yes

Other Software Used

Google Authenticator, Verint Community (Telligent)

Likelihood to Recommend

Overall XenCALL has been good and beneficial to our systems workday. The only issue we have is calls occasionally dropping on us but once we have been permanently hard-wired this has become less of an issue. Once you get to know how to use the software it becomes very easy to navigate. Works well for us we take multiple chats and calls daily.

Readymode Feature Ratings

Comments

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Great & Easy to Use