Overall Satisfaction with ReadyMode
Good program for my first time using it. Made it relatively simple to use after learning the program. We make and receive several calls and chats a day and this has been a very helpful, easy-to-use software. There have been some talks of changes of our systems and then was a great choice I felt. Help keeps everything in a centralized location with easy accessibility.
- Easy Access.
- Everything in one central location.
- Easy to use and easy to learn.
- Less dropped calls.
- System tends to slow down with multiple agents working.
- Not much else at the moment.
- All in one place.
- Easy to use.
- Accessibility.
- Improved customer contact.
- QA improvement.
Do you think Readymode delivers good value for the price?
Yes
Are you happy with Readymode's feature set?
Yes
Did Readymode live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Readymode go as expected?
I wasn't involved with the implementation phase
Would you buy Readymode again?
Yes