Improve customer service and put chat service on your website.
February 25, 2022

Improve customer service and put chat service on your website.

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with ReadyMode

XenCall is mostly used for sales calls outbound and inbound and customer support by the sales and support team. We had a very good experience until the quality of service was dropped. Customers complained that no one answer our call and when we go to check we only received notification but the phone never rang. We put in complaints several times but didn't get a proper response so we switched to Aircall now.
  • User Experience.
  • User Friendly.
  • Easy to use.
  • Customer Support.
  • Complaints team.
  • Customers complaints no one return their calls.
Aircall provides chat, phone, and email support in less than an hour if the chat agent is unable to help you he will book you a call with a technician who will do the zoom meeting with you and solve the issue then and there. They will ask for the screen control and take care of setting up everything as per your need which means you don't have to sit and wait.

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We had a very good run with XenCall in the beginning voice quality was excellent prices were competitive ran smoothly we never needed support or had any problem but when we did we faced long holds no chat service on the website customer support agent don't know much what they're doing they're just there to take notes and pass it on to their supervisors.

Readymode Feature Ratings

Contact preview
Call notes & tags
Automatic call logging
Outbound dialing
Inbound routing
Follow-up calls
Dialer reporting & analytics
Dialer compliance