Improve customer service and put chat service on your website.
February 25, 2022
Improve customer service and put chat service on your website.
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with ReadyMode
XenCall is mostly used for sales calls outbound and inbound and customer support by the sales and support team. We had a very good experience until the quality of service was dropped. Customers complained that no one answer our call and when we go to check we only received notification but the phone never rang. We put in complaints several times but didn't get a proper response so we switched to Aircall now.
- User Experience.
- User Friendly.
- Easy to use.
- Customer Support.
- Complaints team.
- Voice Quality
- Customers complaints no one return their calls.
Aircall provides chat, phone, and email support in less than an hour if the chat agent is unable to help you he will book you a call with a technician who will do the zoom meeting with you and solve the issue then and there. They will ask for the screen control and take care of setting up everything as per your need which means you don't have to sit and wait.
Do you think Readymode delivers good value for the price?
No
Are you happy with Readymode's feature set?
No
Did Readymode live up to sales and marketing promises?
No
Did implementation of Readymode go as expected?
No
Would you buy Readymode again?
No