Extremely Difficult to Use and Poor Customer Service
May 09, 2019

Extremely Difficult to Use and Poor Customer Service

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with XenCALL

It is used by all in the organization to make sales calls to prospects more efficiently than by hand. I signed up for XenCall because it was required by the agency with which I used to hire my cold caller. After trying it out for several days, watching all the videos, and reading all the guides, I couldn't figure it out and it was never useful.
  • Multi-line dialing.
  • Unlimited users.
  • Calendar integration.
  • Advanced capabilities.
  • Poor user interface.
  • Clunky.
  • Extremely difficult to navigate and keep track of settings.
  • Poor customer service.
  • Poor design.
  • Negative ROI as I hired a cold caller and she could not even use it for 2 days.
  • Wasted hours of my time trying to figure it out and set it up, watched all the videos, read all the guides and it still didn't work.
MojoDialer is very easy to use and you can get started with little to no instruction. My cold caller is in the Philippines and it's easier for her to use and track prospects. The whole design of Mojo makes more sense, it's simple, easy to map contacts to predefined fields and start making calls. Much more intuitive and you can be up and running in 20-30 minutes.
XenCall is well suited for any company looking to make outbound calls to prospects more efficiently and effectively. It might not be appropriate for calls where you want to have a more quality conversation unless you stick with the 1 line dialer. Using multiple lines allows companies to hit many prospects in one day.

XenCALL Feature Ratings

Contact preview
Call notes & tags
Automatic call logging
Outbound dialing
Inbound routing
Custom caller ID
Dialer contact import
Campaign & list management
Follow-up calls
Dialer reporting & analytics
Dialer compliance