For a good time use XenCALL!
August 29, 2018
For a good time use XenCALL!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with XenCALL
We are a lead generation firm. We work on specific campaigns to accommodate our clients' needs. We also run our dispatching and production tracking processes with XenCALL. We use it across our organization including assigning jobs to our sales reps. It definitely helps with keeping things in one spot as far as opening to closing out.
- Call logging
- Agent monitoring
- Agent reporting
- File organization
- Agent reporting in terms of dropped call/lost phone number- always an issue
- Dispatching boards - confirmation boards
- System lagging when low amount of agents on system
- Lots of calls for new clients
- Burning through leads quickly
- Emailing clients' promos directly from CRM
Vici dial - This was only a calling software and it stored notes, it did not have the exclusive reporting XenCALL has.