Help Desk Migration vs. IBM Lift

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Help Desk Migration
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Help Desk Migration is a tool used to transfer data from one platform to another securely, accurately, and with no downtime.N/A
IBM Lift
Score 9.7 out of 10
N/A
IBM Lift is a tool provided to migrate on-premise databases to IBM Cloud.N/A
Pricing
Help Desk MigrationIBM Lift
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Help Desk MigrationIBM Lift
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Help Desk MigrationIBM Lift
Best Alternatives
Help Desk MigrationIBM Lift
Small Businesses
HYCU
HYCU
Score 8.7 out of 10
HYCU
HYCU
Score 8.7 out of 10
Medium-sized Companies
Matillion
Matillion
Score 8.3 out of 10
Matillion
Matillion
Score 8.3 out of 10
Enterprises
Oracle GoldenGate
Oracle GoldenGate
Score 8.7 out of 10
Oracle GoldenGate
Oracle GoldenGate
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Help Desk MigrationIBM Lift
Likelihood to Recommend
10.0
(2 ratings)
10.0
(2 ratings)
Usability
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
Help Desk MigrationIBM Lift
Likelihood to Recommend
Help Desk Migration
Thanks to the quick response from the support team, I was able to maintain an ongoing dialogue and get questions answered promptly throughout the project. Their responsiveness made it easy to request and implement specific changes, such as disabling comments on all migrated articles, without delaying our migration timeline.
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IBM
IBM Lift is the most effective tool for migrating mass data from different on-premises applications into the cloud with high speed. I would recommend it since it offers two data migration options; Disk transfer service and cloud mass data migration, which all work perfectly well.
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Pros
Help Desk Migration
  • Listening and gathering information
  • Transitioning work among their staff - we talked to 4 different people during the project, and ever single person was up to speed on the work and status
  • Reasonably priced
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IBM
  • It extracts data from DB2 at vert fast speed
  • It can resume from last left off
  • The CLI is very easy to use
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Cons
Help Desk Migration
  • I think the field map could be a little more entuitive with better explanations of what each field is for.
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IBM
  • Even though it can be hectic to migrate data into the cloud with IBM Lift, the support team is free and highly knowledgeable. Also, IBM Lift is well documented in detail explaining all methods to migrate data easily.
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Usability
Help Desk Migration
Both their demo and full migrations are pretty easy to use
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IBM
No answers on this topic
Alternatives Considered
Help Desk Migration
No answers on this topic
IBM
Before Implementing IBM Lift at SquareTrade, we were using AWS Database Migration Service, which was not only expensive but didn’t offer automatic rapid recovery from common issues during data migration.
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Return on Investment
Help Desk Migration
  • In terms of time spent, Help Desk Migration cut our time down to just a fraction of what it would have been had we migrated the articles ourselves. This saved us a tremendous amount of time, manpower, and overtime.
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IBM
  • It saved us weeks of development time
  • Without Lift, we may not be able to handle several billions of records data every day
  • It can easily transferred to another person to maintain
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ScreenShots

Help Desk Migration Screenshots

Screenshot of selecting the source and target platforms.Screenshot of mapping data for an accurate migration process.Screenshot of running the Demo Migration, which includes transferring 20 tickets and 20 articles.Screenshot of reviewing the demo migration results.Screenshot of adjusting the mapping and refining the data migration path.Screenshot of the migration progress — duration depends on the number of records being migrated.