TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Help Desk Migration

    Score9.5 out of 10
    Mid-Size Companies (51-1,000 employees)
    Help Desk Migration is a tool used to transfer data from one platform to another securely, accurately, and with no downtime.N/A

    IBM Lift

    Score9.7 out of 10
    N/AIBM Lift is a tool provided to migrate on-premise databases to IBM Cloud.N/A
    Pricing
    Help Desk MigrationIBM Lift
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Help Desk MigrationIBM Lift
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Help Desk MigrationIBM Lift
    Considered Both Products
    Help Desk Migration
    No answer on this topic
    IBM
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    9 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    8 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    9 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    9 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    9 Answers
    No answers on this topic
    User Ratings
    Help Desk MigrationIBM Lift
    Likelihood to Recommend
    9.5
    (9 ratings)
    10.0
    (2 ratings)
    Usability
    9.0
    (9 ratings)
    -
    (0 ratings)
    User Testimonials
    Help Desk MigrationIBM Lift
    Likelihood to Recommend
    Help Desk Migration
    Any time you have a complex migration project where losing critical data isn't an option. We previously used Help Desk Migration to migrate from Salesforce Service Cloud to Zendesk, and after a seamless migration, they were the perfect partner to enlist for the migration to Odoo Helpdesk. If you need reliability, structured mapping, and a communicative team to guide you through the process, this platform is for you.
    Read full review
    IBM
    IBM Lift is the most effective tool for migrating mass data from different on-premises applications into the cloud with high speed. I would recommend it since it offers two data migration options; Disk transfer service and cloud mass data migration, which all work perfectly well.
    Incentivized
    Read full review
    Pros
    Help Desk Migration
    • Listening and gathering information
    • Transitioning work among their staff - we talked to 4 different people during the project, and ever single person was up to speed on the work and status
    • Reasonably priced
    Read full review
    IBM
    • It extracts data from DB2 at vert fast speed
    • It can resume from last left off
    • The CLI is very easy to use
    Incentivized
    Read full review
    Cons
    Help Desk Migration
    • I think the field map could be a little more entuitive with better explanations of what each field is for.
    Read full review
    IBM
    • Even though it can be hectic to migrate data into the cloud with IBM Lift, the support team is free and highly knowledgeable. Also, IBM Lift is well documented in detail explaining all methods to migrate data easily.
    Incentivized
    Read full review
    Usability
    Help Desk Migration
    Overall, the service is very easy to use. The only hang up I ran into was that it's difficult to avoid re-running the demo once the demo is complete and you're ready to look at the full migration options.
    Read full review
    IBM
    No answers on this topic
    Alternatives Considered
    Help Desk Migration
    Mainly used vendor PS teams and individual consultants in the past plus some more enterprise-gearer ETL platforms. Relokia's Help Desk Migration service beats them all by a massive margin due to low cost, high speed and low complexity
    Read full review
    IBM
    Before Implementing IBM Lift at SquareTrade, we were using AWS Database Migration Service, which was not only expensive but didn’t offer automatic rapid recovery from common issues during data migration.
    Incentivized
    Read full review
    Return on Investment
    Help Desk Migration
    • In terms of time spent, Help Desk Migration cut our time down to just a fraction of what it would have been had we migrated the articles ourselves. This saved us a tremendous amount of time, manpower, and overtime.
    Read full review
    IBM
    • It saved us weeks of development time
    • Without Lift, we may not be able to handle several billions of records data every day
    • It can easily transferred to another person to maintain
    Incentivized
    Read full review
    ScreenShots

    Help Desk Migration Screenshots

    Screenshot of selecting the source and target platforms.Screenshot of mapping data for an accurate migration process.Screenshot of running the Demo Migration, which includes transferring 20 tickets and 20 articles.Screenshot of reviewing the demo migration results.Screenshot of adjusting the mapping and refining the data migration path.Screenshot of the migration progress — duration depends on the number of records being migrated.