Help Desk Migration vs. ProfProjects

Any time you have a complex migration project where losing critical data isn't an option. We previously used Help Desk Migration to migrate from Salesforce Service Cloud to Zendesk, and after a seamless migration, they were the perfect partner to enlist for the migration to Odoo Helpdesk. If you need reliability, structured mapping, and a communicative team to guide you through the process, this platform is for you.

• Listening and gathering information
• Transitioning work among their staff - we talked to 4 different people during the project, and ever single person was up to speed on the work and status
• Reasonably priced

• I think the field map could be a little more entuitive with better explanations of what each field is for.

Overall, Help Desk Migration is very easy to use. The step-by-step migration wizard makes the process intuitive, and features like demo migrations gave us confidence before committing to the full run. The ability to create custom fields in Intercom directly within the tool was a particular highlight that saved us a lot of back-and-forth. The only reason it's not a 10 is that field mapping can get confusing in certain areas — we needed to reach out to support to work through some configurations. Better in-app guidance on more complex mapping scenarios would make it a perfect score.

Mainly used vendor PS teams and individual consultants in the past plus some more enterprise-gearer ETL platforms. Relokia's Help Desk Migration service beats them all by a massive margin due to low cost, high speed and low complexity

• In terms of time spent, Help Desk Migration cut our time down to just a fraction of what it would have been had we migrated the articles ourselves. This saved us a tremendous amount of time, manpower, and overtime.