Help Desk Migration vs. Quest Migration Manager & Migrator

Thanks to the quick response from the support team, I was able to maintain an ongoing dialogue and get questions answered promptly throughout the project. Their responsiveness made it easy to request and implement specific changes, such as disabling comments on all migrated articles, without delaying our migration timeline.

Dell ChangeBASE is well suited in migrating an OS to a new version, or 32/64-bit. It's also helpful when virtualizating workstations into Thin Clients for use with Citrix or other thin provisioning services.

Incentivized

• Listening and gathering information
• Transitioning work among their staff - we talked to 4 different people during the project, and ever single person was up to speed on the work and status
• Reasonably priced

• OS Patch Testing - We further used this to test Microsoft's Patch Tuesday releases before we put them in production.
• Web Dashboard - The latest version added a fully customization dashboard with widgets to give you an at-a-glance view.
• Application comparability - We used this to test our Windows XP to Windows 7 migration.

Incentivized

• I think the field map could be a little more entuitive with better explanations of what each field is for.

• Initial setup can be tricky - We needed to contact support for some help.
• Prior to the latest version, there wasn't an easy way to view all of our results. The new dashboard has rectified this.

Incentivized

Both their demo and full migrations are pretty easy to use

Dell ChangeBASE is more costly when compared to Admin Studio, I believe the price was almost double. However, Admin Studio did not provide a comfortable level of support and we felt we were in better hands with Dell's patching schedule. Admin Studio wasn't able to answer our question on when they released software updates and how complex an upgrade would be.

Incentivized

• In terms of time spent, Help Desk Migration cut our time down to just a fraction of what it would have been had we migrated the articles ourselves. This saved us a tremendous amount of time, manpower, and overtime.

• ROI was seen after 10 months of use.
• Greatly sped up the application testing process by several weeks, and allowed our existing development team to continue working on other projects.

Incentivized