Help Desk Migration vs. Quest Migration Manager & Migrator

Any time you have a complex migration project where losing critical data isn't an option. We previously used Help Desk Migration to migrate from Salesforce Service Cloud to Zendesk, and after a seamless migration, they were the perfect partner to enlist for the migration to Odoo Helpdesk. If you need reliability, structured mapping, and a communicative team to guide you through the process, this platform is for you.

Dell ChangeBASE is well suited in migrating an OS to a new version, or 32/64-bit. It's also helpful when virtualizating workstations into Thin Clients for use with Citrix or other thin provisioning services.

Incentivized

• Listening and gathering information
• Transitioning work among their staff - we talked to 4 different people during the project, and ever single person was up to speed on the work and status
• Reasonably priced

• OS Patch Testing - We further used this to test Microsoft's Patch Tuesday releases before we put them in production.
• Web Dashboard - The latest version added a fully customization dashboard with widgets to give you an at-a-glance view.
• Application comparability - We used this to test our Windows XP to Windows 7 migration.

Incentivized

• I think the field map could be a little more entuitive with better explanations of what each field is for.

• Initial setup can be tricky - We needed to contact support for some help.
• Prior to the latest version, there wasn't an easy way to view all of our results. The new dashboard has rectified this.

Incentivized

Overall, Help Desk Migration is very easy to use. The step-by-step migration wizard makes the process intuitive, and features like demo migrations gave us confidence before committing to the full run. The ability to create custom fields in Intercom directly within the tool was a particular highlight that saved us a lot of back-and-forth. The only reason it's not a 10 is that field mapping can get confusing in certain areas — we needed to reach out to support to work through some configurations. Better in-app guidance on more complex mapping scenarios would make it a perfect score.

Mainly used vendor PS teams and individual consultants in the past plus some more enterprise-gearer ETL platforms. Relokia's Help Desk Migration service beats them all by a massive margin due to low cost, high speed and low complexity

Dell ChangeBASE is more costly when compared to Admin Studio, I believe the price was almost double. However, Admin Studio did not provide a comfortable level of support and we felt we were in better hands with Dell's patching schedule. Admin Studio wasn't able to answer our question on when they released software updates and how complex an upgrade would be.

Incentivized

• In terms of time spent, Help Desk Migration cut our time down to just a fraction of what it would have been had we migrated the articles ourselves. This saved us a tremendous amount of time, manpower, and overtime.

• ROI was seen after 10 months of use.
• Greatly sped up the application testing process by several weeks, and allowed our existing development team to continue working on other projects.

Incentivized